Accessibility Policy for DART and Commuter Stations
The below covers DART, Cork Commuter, Maynooth Commuter, and Northern Commuter lines.
Our accessibility policy organises stations on the DART and Commuter lines into zones. Providing a better service and a quicker response time for accessibility users. Each zone has one to four stations in it. One station in each zone will always be manned the 'Hub Station'. This Hub station will support the rest of the stations in that zone (the 'Non Hub stations'). The guide below will tell you how to use the new Hub system.
Hub System Explained
- A Hub station is a manned station. A Non Hub station is an unmanned station.
- Before travelling contact a Hub station to arrange assistance for mobility impaired passengers. Or, you can get in touch with our TFI Customer Contact Centre to do so.
- If you need assistance and there is no staff at the station, please contact the nearest Hub Station. Contact details are displayed in the booking hall. Please see the Bayside example below.
- The staff will arrange the assistance and travel to provide it.
Contact a Station for Assistance
Find your departure station below to see which station to contact and the phone number to use.
Call the number for the Hub Station and tell them your travel details, as well as the assistance you need. Please contact us at least 4 hours before you travel.
When you get to your departure station, make yourself known to staff. They will provide the assistance you need to have a safe and comfortable journey with us.
Stations and Routes
- Dublin City Centre Stations
- DART Stations
- Cork Commuter Stations
- Maynooth Commuter Stations
- Northern Commuter Stations
Station Contact Hours
- Monday - Friday: 06:00 - 23:59
- Saturday: 07:00 - 23:59
- Sunday: 09:00 - 23:59
You can download our DART Improved Accessibility Guide. Or why not try our handy wallet sized guide.
Dublin City Centre Stations
| Departure Station | Hub Station Phone Number |
|---|---|
| Dublin Connolly | (01) 703 2355 |
| Dublin Pearse | (01) 703 3633 / 086 803 4661 |
| Grand Canal Dock | (01) 703 3633 / 086 803 4661 |
| Tara Street | (01) 888 0154 / 087 913 2417 |
DART Stations
Cork Commuter Stations
| Departure Station | Hub Station Phone Number |
|---|---|
| Carrigaloe | (081) 829 4015 |
| Carrigtwohill | (081) 829 4015 |
| Cobh | (081) 829 4015 |
| Cork Kent | (081) 829 4015 |
| Fota | (081) 829 4015 |
| Glounthaune | (081) 829 4015 |
| Little Island | (081) 829 4015 |
| Midleton | (081) 829 4015 |
| Rushbrooke | (081) 829 4015 |
Maynooth Commuter Stations
| Departure Station | Hub Station Phone Number |
|---|---|
| Ashtown | (01) 703 2507 / 087 199 4083 |
| Ballymote | (071) 916 9888 |
| Boyle | (071) 916 9888 |
| Broombridge | (01) 703 2507 / 087 199 4083 |
| Carrick-on-Shannon | (071) 916 9888 |
| Castleknock | (01) 888 0049 / 087 653 9509 |
| Clonsilla | (01) 888 0049 / 087 653 9509 |
| Collooney | (071) 916 9888 |
| Coolmine | (01) 888 0049 / 087 653 9509 |
| Dromod | (071) 916 9888 |
| Drumcondra | (01) 703 2507 / 087 199 4083 |
| Leixlip Confey | (01) 888 0049 / 087 653 9509 |
| Leixlip Louisa Bridge | (01) 888 3400 / 087 207 4641 |
| Maynooth | (01) 888 3400 / 087 207 4641 |
| Navan Road Parkway | (01) 888 0049 / 087 653 9509 |
| Sligo | (071) 916 9888 |
Northern Commuter Stations
| Departure Station | Hub Station Phone Number |
|---|---|
| Balbriggan | (01) 828 1360 / 087 335 0067 |
| Donabate | (01) 828 1360 / 087 335 0067 |
| Drogheda | 087 818 5117 |
| Dundalk | 087 950 0100 |
| Rush and Lusk | (01) 828 1360 / 087 335 0067 |
| Skerries | (01) 828 1360 / 087 335 0067 |
Useful Information
Passenger Assistance Prototype App
We are exploring a new way for our customers to book disability assistance. We are in the process of developing an app that would allow a more streamlined process for doing this. We hope to roll this out in 2026.
Aural and Visual
All DART stations have screens and announcements to keep you updated on your trip.
Not all stations have parking, please check your station before travelling. Stations with car parks have spaces for European Parking Card holders. They are near the station entrance on concrete or tarmac. They also have dropped kerbs and non-slip pavements.
All DART and Commuter stations have have automated ticket gates. Each station has at least one wider gate for wheelchair users or those who may need it. One gate will remain open at unmanned stations.
Guide Dogs
Guide/Assistant dogs working or in training can travel on our services. They must wear their coat or harness so they can be identified.
Ramps
Our staff will use ramps to help you on or off our trains if required. We advise that you give at least 4 hours notice to ensure staff can be sent to assist you.
Some stations have a gap between the platform and the train. This may make it difficult for passengers with visual or mobility impairments. Assistance may be required when boarding or exiting the train.
Wheelchairs and Powered Scooters
We can accommodate wheelchair or powered scooters up to the following dimensions:
Width 700mm
Length 1200 mm (including footplates)
Height 1435mm (including occupant)
Weight 300kg (including occupant)
Turning Radius 900mm
For safety reasons, we cannot carry wheelchairs or scooters that are larger than the dimensions above. They may not be able to move safely through the train.
Scooters come in different shapes and sizes. Some scooters may not be suitable for travel by train.
If you use a scooter, please contact your departure station before travelling. They can confirm if your scooter can be accommodated.
