How can we help?

The overall ambition is to roll this Passenger Assistance App across all rail services if successful. The DART system was chosen for the pilot project as it has only 2 directional lines (North & South), is within a contained geographical area, has short distances between stations, and has high numbers of accessibility journeys undertaken every day.

Any journey between two DART stations according to your usual usage patterns, using the application to book assistance.

No. We want to test the app’s ability to request assistance and record journeys. Your assistance request will be confirmed through the app.

Operatives at all the DART stations will also be testing a Passenger Assistance App that is specific to managing requests that come in.

Yes. Some passengers who require assistance will not be engaged in this trial and therefore bookings will available through phoning a hub station within a zone.

Currently it is recommended individuals book assistance 4hours ahead of their journey. Throughout the development of this prototype, our aim is to reduce this notice. A final notice time will be made clear ahead of trial commencement to the user group.

• You will need use of your own iPhone. (iPhone 5s/6 or later)
• You will need to be comfortable using an app to receive information and book your assistance required on your journeys.
• You should have regular experience travelling by DART.

By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin)  may store and process your data as follows:

Data

Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.

Why?

In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.

How long?

For up to a year after the end of the initial trial.

Where?

On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.

Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.

In order to take part in the trial you confirm that you will not allow anyone else to use the app or give anyone else your login details (we need to know how an individual uses the app, not groups of individuals). You also confirm that you will not share your views, experiences or any information you receive by taking part with anyone else. This includes the media, other train operating companies and social media.

Publicis Dublin are Iarnród Éireann’s creative partner. We work with them across a range of projects. They are working with us to help develop this Passenger Assistance prototype app.