Frontline Customer Experience Roles
Apply Now
Apply NowIt is an exciting time to be a part of the Iarnród Éireann Irish Rail One Team. The organisation continues with ambitious growth plans including the Customer Experience Strategy which is already seeing significant positive impact for the customers we retain at the heart of our business. A critical success factor of this strategy is ensuring that as a business we have the best people to deliver in critical frontline positions and so we have a number of roles open for application across the network.
As an Irish Rail staff member, you will play a key role in the organisations aspiration to deliver a seamless end-to-end customer journey underpinned by integrated and collaborative working. You will deliver this objective with safety focus as the top priority each time.
Successful candidates will show a high level of enthusiasm for working within a customer service setting whilst also being highly motivated and engaged to work within a stringent rules focused safety critical environment.
The following roles are now open for application:
- Onboard Customer Service Officer / Train Host (Multiple Locations)
- Revenue Protection Officer (Greater Dublin Area only)
- Station Operative (Multiple Locations)
Just some of the fantastic company benefits we have for YOU!
- Competitive salary and career progression opportunities - salary ranging from 35k – 60k euro per year (role dependent)
- Opportunity to work for Ireland’s national railway provider – ranked 3rd in Ireland’s Best Employers 2023!
- Exposure to learning best in class customer experience skills in a unique environment grounded in safety critical compliance – a learning and CV winner!
- Contributing to our commitment to ensure rail becomes the greenest mode of domestic travel
- Company Pension and Welfare Schemes
- Access to Health and Wellness Programmes
- Reduced fares on the network
- Access to Talent Development Programmes
- Further Education Support
- Work Life Balance Initiatives
*Please note, some of the above benefits are accessible upon permanency
Successful candidates must demonstrate the following essential attributes:
- Customer Excellence
- Motivated to Follow Rules and Undertake Checks
- Action Orientation
- Safety Focus
- Teamwork and Flexibility
- Effective Communication
This will be a multiple-hurdle selection process including initial online application & testing, in-person assessments, competency-based interview, medical and reference checks. A panel of suitable candidates may be reserved for future vacancies.
Applications are welcomed from Monday, June 16th 2025. If you are interested in applying, please submit your application by clicking the Apply Now button below before June 29th.
At Iarnród Éireann Irish Rail we are committed to embedding diversity and inclusion in all that we do. This starts with how we recruit people. It is important to us that all individuals feel welcome to join our organisation and we take great care to ensure an even playing field for all.
We will strive to provide reasonable accommodation to all candidates where required and requested. We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, ethnicity, sex, age, religion, sexual orientation, gender identity and/or expression or disability.