Customers who try to book with an International card can sometimes experience booking issues. As some International banks do not use 3D Secure, the issuing bank can decline some international transactions. If you are trying to book with an American card for example we advise customers to notify their bank before attempting to book on irishrail.ie.
Most EU Banks use 3D Secure or some variation during the payment process to authenticate the users credentials. If you experience issues with your online booking we suggest that you try and make your booking with another debit/credit card just to rule the card out as an issue. If you are still experiencing issues please contact your bank for further information.
If you are unable to make a online booking you can contact our Call Centre on (01) 8366 222 / 0818 366222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)
We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.
If customers are unsure of their return travel plans we would advise customers to make two separate bookings as return tickets include both legs of travel on the one ticket.
For more information on our ticketing options, please see our Tickets Explained section.
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.
It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.
The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If your card's been rejected, don't panic. There could be a few simple reasons why:
If you are still having issues, you can contact us here.
Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our step by step guide to buying online or our Online Ticket Information section for more information.
Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.
Reservations made Online/Telesales:
Please go to our cancellation or amendments section for details.
This minimum versions that are compatible with our website are - Safari 8, Google Chrome 50, Firefox 45, Internet Explorer 10, Microsoft Edge 0 and Opera 35.
If you get a message "your browsers is out of date", please update the browser on your device to the latest version.
If you are looking to reset your password please click below.
See our Ticket Collection Information page.
If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select 'Forgotten Password' or 'Retrieve Password'. Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.
If you have been unsuccessful in making a payment through 3D Secure please contact our sales hotline on (0)1 836 6222 (between 08.30-18.00, Monday to Friday) to make your payment over the phone.
All Mastercard, Visa Debit and credit cards are accepted.
Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, click link for more information.
Please rate and comment on our apps in the stores and help us to improve them for you.
Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.
If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.
If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.
Go to Manage My Booking to resend the booking confirmation.
Alternatively, you can check your booking history in your Iarnród Éireann account;
Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.
If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps;
If you don't book a ticket online within a 13 month period then your email account is deactivated.
If this happens then you need to select the options "I wish to create an Iarnród Éireann account" when entering your contact details on your next booking. Then you will receive an email and a password to your account.
Here are some of the benefits of having an Iarnrod Eireann Account;
You can only create an account during a booking. To create an account select the options "I wish to create an Iarnród Éireann account" when entering your contact details when booking. Then you will receive an email and a password to your account.
If you purchase a low or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).
1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.
3) Please have the old and the new booking details ready so we can process your application.
If this happens outside of call centre opening hours customers must:
1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.
2) Contact us through our web form*** requesting
3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.
**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.
***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.
Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.
Otherwise normal terms and conditions strictly apply.
Step by Step guide to setting up a new account
An Irish Rail account will allow you to view your recent bookings, save and edit your personal details as well as see important news and special offers from Irish Rail.
If you set up an account with Irish Rail on our old website it is likely that you will now need to create a new account. Accounts can only be set up through the booking process.
You will now be able to access your Irish Rail account.
Please note that your train may not be bookable or displaying a SOLD OUT message due to one of the following reasons;
If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;
If your browser does not meet our requirements, please see our guide on how to update your browser.
If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;
See our guide on how to update your operating system for more information.
Reservations can be made for travel up to 90 days in advance of the date of purchase. This is to ensure that services you have selected are operating as normal.
Please note booking will close a minimum of 60 minutes prior to departure from originating station. (This is subject to change without notice).
The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support click here.
Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie
If you are still experiencing trouble try a different browser or device, alternatively contact our Customer Information Centre on (0)1 836 6222 who can help you or make the booking for you.
Covid 19 Information - From 30th March 2020, in order to ensure social distancing at this time, we are operating an unallocated seating policy for the safety of all until further notice. This means we are not offering assigned seats with any tickets bought online and have removed the 'Seat Only Reservation' ticket.
Seat facing reservations are available on certain direct services on the Cork / Dublin route and all Belfast/Dublin services because of the types of train operating these routes.
When you are reserving a seat on either route
Unfortunately, on other routes and services, operated by our new fleet of Intercity Railcars we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.
We advise customers to reset their passwords via the My Account Forgotten Password link. Please ensure that you copy the temporary password carefully before pasting it into the password field.
Bookings made prior to the 24th April cannot be viewed online. Please Contact Us to retrieve your previous bookings.
3D Secure authentication is used by Banks to prevent online card fraud. Banks use the process to make online transactions more secure. In some instances, banks bypass the authentication process but the transaction will progress normally.
If you are entering an non Irish phone number please ensure you include your international dialling code eg From the United States you put 001 or +1 before the phone number.
You have requested a new password for your www.irishrail.ie account. Please follow the instructions below to reset your password and gain access to your account.
How to Reset your password:
Once you have successfully logged into your account with your 'Temporary Password' you will need to update your password as the 'Temporary Password' will expire.
Irishrail.ie currently uses hypertext transfer protocol (http) and is a fully safe and secure website. During the booking flow you will be transferred from a 'http' to a 'https' environment where additional security is provided. If you encounter issues while booking on our website through your company environment, please ask your Administrator to exclude www.irishrail.ie from their exclusion list. To book directly in a 'https' environment please use the following link - https://booking.cf.irishrail.ie
The overall ambition is to roll this Passenger Assistance App across all rail services if successful. The DART system was chosen for the pilot project as it has only 2 directional lines (North & South), is within a contained geographical area, has short distances between stations, and has high numbers of accessibility journeys undertaken every day.
No. We want to test the app’s ability to request assistance and record journeys. Your assistance request will be confirmed through the app.
By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin) may store and process your data as follows:
Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.
In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.
For up to a year after the end of the initial trial.
On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.
Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.
If your train is delayed, any assistance booked will still be available unless otherwise communicated. Through the app, you will be able to cancel your own attendance as well as receive notification regarding changes to service.
A Master Hub will be notified of any disruptions that occur that may mean a break in service for an individual requiring assistance (prior to boarding or during journey). An operative from this Master Hub will then contact you directly to come to the best resolution.
If something goes wrong with the app itself you will have access to an email you can deliver feedback to the development team.
The phone numbers of the hub stations will also be available, so you will still be able to book assistance manually or contact an operative. You will additionally have access to a specific contact number in case of an emergency.
Due to COVID-19 we have a reduced number of services offering First Class/City Gold/Premier. Assigned seating and catering services are suspended until further notice. To ensure COVID-19 capacity measures can be delivered, all Intercity customers must pre-book travel until further notice.
First Class is only available on Cork services and not on Limerick or Tralee direct services.
If you are travelling to/from Limerick you can avail of First Class between Limerick Junction and Dublin Heuston on services that require a change-over.
If you are travelling to/from Tralee you can avail of First Class between Mallow and Dublin Heuston on services that require a change-over.
When booking we would advise customers to book a standard ticket from Limerick or Tralee to/from Dublin Heuston, ensuring that you select a service with a changeover. Then you can buy a 'First Class Upgrade' at the Station or Online for €25, to travel First Class between Limerick Junction or Mallow to/from Dublin Heuston.
To buy the First Class Upgrade online simply select ‘Seat only reservation’ on the Journey Planner, tick each passenger in the pop up box and hit ‘Go’. Once the results load you will see the €25 'First Class Upgrade', please ensure that you select the same service as originally booked for Limerick or Tralee to/from Dublin Heuston.