Booking Online FAQ
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I am using an International card, do I need to contact my bank?
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My card is from an EU country but my payment will not go through
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I don't know my return details yet, what should I do?
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What is 3D Secure?
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Why is my credit/debit card being rejected/failed?
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Will 3D Secure add extra time to my purchasing experience?
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How do I make a reservation?
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What type of tickets can I reserve?
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How do I pay for my reservation?
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How do I amend/cancel my booking?
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How do I change my Account details
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How do I view my recent transactions?
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What Browsers are currently supported by irishrail.ie?
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How do I change my Password?
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If I purchase my ticket online or by phone, how do I get my ticket?
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Thinking of developing an app?
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I have used 3D Secure before, what do I need to do?
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I haven’t used 3D Secure before, what do I need to do?
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I can’t remember my 3D Secure Password, who do I contact?
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Are there any alternatives to payment with 3D Secure?
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I don't wish to register with 3D Secure - can I still pay online?
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How can I find out more details about 3D Secure?
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What credit and debit cards does irishrail.ie accept?
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How do different cards behave?
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I purchase online using a company credit / purchasing card, can I still purchase on irishrail.ie?
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I purchase online using a prepaid debit card, can I still purchase on irishrail.ie?
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Does Iarnród Éireann have an app?
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What do I do if the confirmation page does not display?
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I had an account and was registered previously but cannot log in?
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What are the benefits of an Iarnrod Eireann Account?
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I have made a mistake with my online booking, what can I do?
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Setting up a new account
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Why is my train is not bookable/sold out?
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I am getting a message my browser is outdated
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I am getting a message my operating system is outdated
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How far in advance can I make a reservation?
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I am having problems booking?
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Can I reserve a seat facing the direction the train is travelling?
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My Password does not work, what do I do?
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Can I view my previous bookings?
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Why does 3D Secure not always display when booking?
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Why won't the website accept my phone number?
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How do I book a wheelchair space?
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I received a 'reset my password' email but I can't log into my Account?
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Is www.irishrail.ie a secure website?
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How do I book a bike online?
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How do I access irishrail.ie if I have a disability?
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No Online Tickets Why?
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Do Irish Rail provide RSS Feeds?
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How do I integrate Realtime into my app?
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How do I access and use the app?
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Why is this prototype app only for DART users?
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What's involved during the app trial?
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What qualifies as a journey during the trial?
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During the trial, should I book assistance over the phone as well through the app?
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How are station operatives processing these requests?
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Will I still be able to use the current assistance booking system in place if absolutely necessary?
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What skills or equipment do I need to have?
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How will you process my data?
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Access DART App Confidentiality
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What are Publicis Dublin’s involvement in this prototype app?
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If I don’t have a travel pass, will my journeys be covered?
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What happens if my train is delayed?
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What if something goes wrong with the app?
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How do I book First Class / CityGold on Limerick or Tralee services?
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What do I do if I did not receive a confirmation email after my booking?
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When will Iarnród Éireann offer digital barcode or QR code ticketing?
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Having issues logging in to amend your booking?