This feature is not available on the APCOA Connect app or website. Please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking. . Calling from outside the Republic of Ireland 01 6516900.
Opening Hours:
Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)
Saturdays: 08:00hrs -18:00hrs
Yes you can have multiple cars on your APCOA account through the APCOA Connect app or website, please visit apcoaconnect.ie for more information.
You can change your vehicle registration for sessions of 1 month or greater, via the APCOA Connect app or APCOA website.
Otherwise please contact APCOA Customer Support Centre by emailing info@apcoa.ie or by calling 0818 462 888 who will be able to amend your parking.Calling from outside the Republic of Ireland 01 6516900
Opening Hours:
Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)
Saturdays: 08:00hrs -18:00hrs
Yes car parking charges at Iarnród Éireann car parks do include VAT. There is a detailed breakdown of the taxation portion of each parking history in the APCOA website account section.
Due to data protection customer data will not be transferred to APCOA Connect. All customers will need to register with APCOA Connect directly if they are not already registered.
You can download the APCOA Connect app and register before 19th February 2018, however you will not be able to pay for parking at Iarnród Éireann car parks until after that date.
APCOA Connect will become available at Iarnród Éireann car parks on a phased basis starting from Monday 19th February 2018. You can start using APCOA Connect as soon as you see their new signs. After 26th February 2018 you will no longer be able to purchase car parking through Parkbytext for Iarnród Éireann car parks.
To appeal a clamping fine with APCOA please see apcoa.ie for more information.
You can book your car parking online through apcoaconnect.ie or through the APCOA Connect app. Visit apcoaconnect.ie for more information on how to book.
When you book your car parking on APCOA Connect App or via the website you will receive a booking confirmation message.
If you get clamped at an Iarnród Éireann car park, a document will be placed on the window of your car outlining how to pay and who to contact. Please refer to this document.
APCOA Connect are our Parking Operator and all issues with making payment should be addressed to APCOA. Please call APCOA Customer Support Centre on 0818 462 888. Calling from outside the Republic of Ireland 01 6516900.
Opening Hours:
Monday to Friday: 07:00hrs - 22:00hrs (open at 06:00hrs until 23rd February 2018)
Saturdays: 08:00hrs -18:00hrs
Please visit our Car Parking section for information on car park charges at stations.
You can pre-book your car parking online at apcoaconnect.ie or through the APCOA Connect App. APCOA Connect accepts all major credit and debit cards. Visit apcoaconnect.ie for more information.
There are no additional charges for booking your car parking with APCOA for an Iarnród Éireann car park.
Any valid Parkbytext parking transactions that extend beyond 26th February 2018 (eg TaxSaver or annual pass holders), will remain valid in APCOA’s systems. If you wish to make any changes to these details after 26th February 2018 APCOA will be able to assist you further.
You can pre-book your car parking at an Iarnród Station as far in advance as you would like.
We welcome feedback from our customers. To provide feedback please call APCOA Customer Support Centre on 0818 462 888. Calling from outside the Republic of Ireland 01 6516900.
Opening Hours:
07:00hrs - 22:00hrs Monday to Friday (open at 06:00hrs until 23rd February 2018)
08:00hrs -18:00hrs Saturdays
Yes, all payments processed by APCOA Connect are secure.
Code Car Park Location
0905 Arklow Train Station
0907 Athenry Train Station
0872 Athlone Train Station
0901 Athy Train Station
1546 Bagenalstown Train Station
0507 Balbriggan Train Station
0906 Ballinasloe Train Station
0859 Booterstown DART Station
3277 Boyle Train Station
0857 Bray DART Train Station
0900 Carlow Train Station
0916 Castlebar Train Station
1181 Ceannt Train Station (Galway)
0914 Charleville Train Station
0873 Clara Train Station
0860 Clontarf Road DART Station
1609 Colbert Station Limerick
1135 Collooney Train Station
3223 Connolly Train Station
0896 Coolmine Train Station
0858 Dalkey DART Station
0841 Donabate Train Station
0837 Drogheda Train Station
0836 Dundalk Train Station
0891 Edgeworthstown Train Station
0950 Enfield Train Station
0913 Ennis Train Station
1060 Farranfore Train Station
0902 Gorey Train Station
0842 Gormanstown Train Station
0879 Hazelhatch Train Station
3278 Heuston Train Station
3222 Kent Train Station
0877 Kildare Train Station
0910 Kilkenny Train Station
3225 Killarney Train Station
0861 Killester DART Station
0839 Laytown Train Station
0895 Leixlip Confey
0894 Leixlip Louisa Bridge Station
1075 Limerick Junction Station
0890 Longford Train Station
1635 MacDonagh Junction, Kilkenny
0555 Malahide Dart Station
0915 Mallow Train Station
0893 Maynooth Train Station
0876 Monasterevin Train Station
0892 Mullingar Train Station
0878 Newbridge Train Station
0875 Portarlington Train Station
0874 Portlaoise Train Station
0550 Portmarnock Dart Station
0904 Rathdrum Train Station
0822 Rosslare Europort
0986 Rosslare Train Station
0508 Rush and Lusk Train Station
3252 Sallins Train Station
0840 Skerries Train Station
3202 Sligo (Mac Diarmada) Railway Station
0862 Sutton DART Station
0912 Templemore Train Station
0911 Thurles Train Station
3224 Tralee Train Station
3226 Tullamore Train Station
1069 Waterford Train Station
0917 Westport Train Station
0903 Wicklow Train Station
If you have given consent for your details to be passed to APCOA, they have received your details. APCOA are currently working on migrating details of your pass so that you can see it in your APCOA Connect account.
Customers who try to book with an International card can sometimes experience booking issues. As some International banks do not use 3D Secure, the issuing bank can decline some international transactions. If you are trying to book with an American card for example we advise customers to notify their bank before attempting to book on irishrail.ie.
Most EU Banks use 3D Secure or some variation during the payment process to authenticate the users credentials. If you experience issues with your online booking we suggest that you try and make your booking with another debit/credit card just to rule the card out as an issue. If you are still experiencing issues please contact your bank for further information.
If you are unable to make a online booking you can contact our Call Centre on (01) 836 6222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)
We offer a wide range of ticketing options which provide different levels of flexibility. With a 'Flexible Fare' amendments or cancellations can be made online up to 90 minutes before departure if ticket has not been printed.
If customers are unsure of their return travel plans we would advise customers to make two separate bookings as return tickets include both legs of travel on the one ticket.
For more information on our ticketing options, please see our Tickets Explained section.
Depending on the nature of the incident, Iarnród Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART or at stations and you are a witness to the commission of a crime.
Your personal details obtained from the text will not be disclosed to Staff (apart from those who designated to operate the Service) or to third parties. The aim of the text Service is to invite customers to text discreetly, to report an incident of anti-social behaviour.
We do not envisage stopping the service as a result of reported anti-social behaviour.
However, in the event of an emergency or safety related incident, Iarnrod Éireann will follow normal protocols and a service or services may be disrupted.
We use the number 51444 as our text number. This number is provided to us for use by Sendmode. Other services use the 51444 number, meaning that it is a shared number.
However, by using the keyword “TRAIN” in your text, this designates your text as belonging to the Iarnrod Éireann Text Service, and it means that your text is directed to us (and specifically to the designated and Iarnrod Éireann Staff teams who will review and act on it.
3D Secure is a protocol used as an added layer of security for online credit and debit card transactions. This is achieved by adding another authentication step for online payments; a password.
It was developed by Visa and named “Verified by Visa”. MasterCard then developed a service based on the same protocol called “MasterCard® SecureCode™”. It was created to improve the security of Internet payments by offering an extra layer of security to customers before making a purchase online. This involves selecting a password. This ensures your credit card cannot be used fraudulently as only you will know the associated password.
The first time you make a purchase with a 3D Secure enabled card you will be redirected to your issuing credit card’s secure website. Before you proceed you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If your card's been rejected, don't panic. There could be a few simple reasons why:
- The customers' issuing bank has declined our request for the funds
- Wrong card number entered
- Wrong CVV/CVC entered (last 3 digits on back of the card)
- Card expiration date is in the past
- Customers have had a replacement new card but using the old one
- Multiple attempts using the same card can lead to us blocking your card, if so contact us
If you are still having issues, you can contact us here.
The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.
Leap Cards can be purchased at Ticket Vending Machines in stations within the Short Hop Zone or online at www.leapcard.ie or in selected retail outlets.
The Leap Card can be used for rail travel between stations within the 'Short Hop Zone'. This Zone includes all stations in the Dublin area from Kilcoole to Balbriggan and Commuter Stations from Dublin City Centre to Kilcock and from Dublin Heuston to Sallins and Naas.
Travel Credit works in a similar way to mobile phone credit. Every time you use the card to travel the cost of the journey is deducted. If there is insufficient no credit on the card it cannot be used for any further journeys until it is 'Topped Up' at a ticket machine or online at www.leapcard.ie.
There are no Top-Up facilities at Ticket Offices.
1. Place the Leap Card in the slot provided.
2. Select the Top-Up Amount from options shown on the screen
3. Insert the amount selected - Notes/Coins/Credit or Debit Cards accepted
4. Remove the Leap Card from the pocket as indicated on screen
5. Your Leap Card is now Topped Up and ready for immediate use
At the start of the journey, you need to 'Touch-On' using your Leap Card at a gate or validation pole. At the end of a journey you must 'Touch-Off' to ensure the correct fare is applied.
Touch-On - Identifies the origin of the journey
Touch-Off - Identifies the destination of the journey
If you don't Touch-On you are committing fare evasion.
If you don’t Touch-Off you will pay more.
Tagging on at our gate;
- Hold the Leap Card against the Smart Card reader on the gate
- If you have credit on your Leap Card, the gate will open and allow you to enter and start your journey
- Your current ePurse balance will appear on the display on the gate
Gates and Poles may on occasion fail to identify the Touch-On / Touch-Off. It is up to the customer to ensure the card has been read successfully. The two main reasons for card failure are:
1. Incorrect Positioning of Smart Card
If the Leap Card is not placed against the reader/'target' on the pole or gate, it will not be read. Ensure that the card is held steadily against the Card reading 'target' for at least a second.
Do not wave the card over the Smart Card reading target. Do not put the Smart Card into the horizontal paper ticket slot on a gate.
2. Smart Card Interference
Remove the Leap Card from your wallet or bag before using it. Other Smart Cards you may have in your wallet or bag can cause interference with this card, which will make it inoperable.
At a ticket Machine in the station
Put your card in the 'pocket' and then follow the instructions on the ticket machine screen.
Online
Log on to www.leapcard.ie to view your account history and you will be able to view your card balance.
You can now reserve seats on most Intercity trains:
Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.
Student/Adult/Child and Seat only reservation tickets are available online, subject to availability and the terms and conditions associated with each ticket and fare type. Check out our step by step guide to buying online or our Online Ticket Information section for more information.
Certain trains such as sporting event specials are sold by reservation only and advance purchase is necessary.
Reservations made Online/Telesales:
- Visa credit/ debit cards
- Mastercard credit/ debit cards
- Click on 'My Account'
- Enter your "e-mail address" and "password", click on "Login"
- From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the section you want to change and click on "Save". You will get a message to say that your details have been updated
- Select "Logout"
- Click on "My Account"
- Enter your "e-mail address" and "password", click on "Login"
- From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the "Booking History" option. You will see all of your previous bookings
- Select "Logout"
irishrail.ie is currently supporting the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer.
This minimum versions that are compatible with our website are - Safari 8, Google Chrome 50, Firefox 45, Internet Explorer 10, Microsoft Edge 0 and Opera 35.
If you get a message "your browsers is out of date", please update the browser on your device to the latest version.
- Click on 'My Account'
- Enter your e-mail address and password, click on 'Login'
- From the menu of the left (desktop/ Tablet) or the hamburger menu (on mobile) select the 'Change Password' option
- In the first field 'Current password' enter your current password or if you reset your password enter the 'Temporary Password' you received
- In the last two fields ‘New password’ and ‘Repeat new password’ please ensure that your new password meets the required criteria. Your password should contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
- The password entered into both fields must match.
- Click 'Change password', once successful a green message will appear at the top of the page to say that your password has been updated
If you are looking to reset your password please click below.
You can now reserve seats on most Intercity trains:
Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.
*Advance reservations can be made up to 90 days in advance*
Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.
Reservations made Online/Telesales:
- Visa
- Mastercard
- Debit Card
We don not accept American Express cards.
Reservation made in person (ie at selected booking offices):
- Cash
- Cheque (third party cheques are not accepted)
- Credit/Debit Cards
Tickets can only be purchased on the train if the ticket office is closed and if the ticket vending machines are not in operation.
You can now reserve seats on most Intercity trains:
Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.
*Advance reservations can be made up to 90 days in advance*
Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.
Most of our fares are available from our Fares and Tickets section. However, if you cannot find the fare you require then please contact us.
If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;
If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.
For delays of one to two hours, we will give you vouchers to the value of 50 percent of the fare you have paid for the portion of your journey affected.
For delays over two hours, we will give you vouchers to the value of 100 percent of the fare you have paid for the portion of your journey affected.
Click here to view our passenger charter.
You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.
An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.
If you did not buy your ticket from Iarnród Éireann, you should return it to the place where you bought your ticket from. They will arrange any refund due (if any) and may charge you an administration fee.
Due to COVID-19 we have a reduced number of services offering First Class/City Gold/Premier. Assigned seating and catering services are suspended until further notice. To ensure COVID-19 capacity measures can be delivered, all Intercity customers must pre-book travel until further notice.
If we fail to honour your seat reservation, and no other seat of similar standard on the same service is available for you, we will refund the fare of your single journey in travel vouchers.
Iarnród Éireann has a nationwide rail network. The Intercity routes cover major cities and towns around the country. Commuter Rail covers commuter routes to Dublin, Cork, Galway and Limerick. DART serves Greystones to Howth/Malahide.
For your own comfort it is best to avoid rush hour times. These are approximately between:
- 07:00 hrs and 09:00 hrs and between
- 17:00 hrs and 19:00 hrs weekdays
Friday afternoon and evenings are very busy on Intercity routes. Intercity trains are also very busy on Sunday evenings returning to Dublin.
Intercity passengers should arrive at the station 30 minutes prior to departure. If you are collecting a reservation or purchasing a ticket especially during our peak travel times please give yourself more time. Gates will close 2 minutes before the train departs.
For more information on bicycle carriage, please click here for our Bicycle Information section.
Everyone aged 66 and over living permanently in Ireland, is entitled to free travel under the Department of Social Protection Free Travel scheme.
Other qualifying persons under 66 years are also entitled to avail of free travel. You must be in possession of your free travel pass when travelling on board all Iarnród Éireann services and you must present your free travel when requested by a staff member.
In some cases, a companion pass will be issued so that a person aged 16 or over can accompany the free travel pass holder free of charge. If you qualify for free travel, you will be issued with a pass that you must carry with you when using public transport.
Free travel passes are non-transferrable and can only be used by the named person. You cannot use your free travel pass on services not listed in the official timetable, on tours and special rail services. You can use it on all regular timetable services.
If you are travelling Dublin to/ from Belfast, Ballina, Cork, Ennis, Galway, Limerick, Rosslare, Tralee, Sligo, Westport or Waterford and you wish to book onto a train, select a 'Free Travel Pass or Valid Ticket' option on irishrail.ie.
In order to reserve seats check out our step by step guide to buying online.
For more information on the Free Travel Pass go to the Department of Social Protection website, contact your local Social Welfare Office or Call their Information Line at 1890 500 000 (from the Republic of Ireland only) or 00353 71 915 7100 (from Northern Ireland or overseas).
For more information on how to use your Public Service Card for free travel check out this handy guide or visit freetravel.ie .
All free travel passes are issued by the Department of Social Protection not by the transport provider.
We are all constantly on the move. Whether it be our work commute, a shopping expedition, or a leisurely weekend stroll, our regular journeys define the pace and narrative of our daily lives. Out-of-Home advertising allows us to reach a broad range of audiences as they move out of home, no matter what journey or leisure activity they are undertaking.
Exterion Media is a vibrant, dedicated company working in partnership with Advertisers, Media Agencies and Franchise Partners to deliver effective and inspiring platforms for successful audience delivery. We achieve this through our market insights, innovation, investment and relationships.
Exterion Media sells and markets advertising opportunities across a wide range of formats on behalf of Iarnród Éireann, including the DART, Commuter, and Intercity Rail network. To find out how you can get your advertising message in front of a wide and valuable audience contact us at:
Phone: Sales 01-6694500
Mail: sales@exterionmedia.ie
Web: www.exterionmedia.ie
Procurement and Materials Manager
Pat Mullan
Mechanical Spares and Rolling Stock
Louis Gilvary
Jimmy Sweeney
Services
Michael Gantly
Fuel / Oil
Peter Wiesner
Procurement Process / Systems
Fergal Riggs
If you have any procurement queries, please email: procurement@irishrail.ie
For information on our Intercity, Commuter, Dart and Locomotive rail fleet please see our Fleet page.
Iarnród Éireann operates a fixed penalty payment scheme on all our routes, (Intercity, Commuter and DART). You must Purchase a valid ticket for the journey you are making, before joining the train.
If you don’t have a valid ticket on board the Train you will have to pay a fixed penalty payment of €100 plus the unpaid fare.
Here are the contact details for our Revenue Protection Unit
Revenue Protection Building
Connolly Station
Amiens Street,
Dublin 1
Tel: 1850 366 222
Email: rpu@irishrail.ie
If your request relates to criminal activity please report it to An Garda Síochána who will liaise with Iarnród Éireann to access CCTV.
If you request relates to CCTV of your own personal images, please contact dpo@irishrail.ie with your request.
Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.
Please go to our App Developers area
If you have purchased a product or service online using 3D Secure before, you will be asked to submit your chosen password during the purchasing process. You will be familiar with the process.
If you haven’t purchased a product or service online using 3D Secure before on any website, you will be redirected to your issuing credit card’s secure website where you must verify some personal details and select a password. This is integrated into our checkout page. You must never disclose this password to anyone – this is how you guarantee your card is secure. Do not write your password down anywhere.
If you can’t remember your 3D Secure password you need to contact your bank or in the 3D Secure section there will be an option to select 'Forgotten Password' or 'Retrieve Password'. Follow the instructions provided. We don’t save your 3D Secure password on any Iarnród Éireann computer system; when you selected your password this was saved only on your bank’s computer system. Iarnród Éireann will never contact a customer to ask for your 3D Secure password and we cannot help you retrieve forgotten 3D Secure passwords.
If you have been unsuccessful in making a payment through 3D Secure please contact our sales hotline on (0)1 836 6222 (between 08.30-18.00, Monday to Friday) to make your payment over the phone.
Unfortunately not. Instead you will need to contact our Call Centre on (01) 836 6222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays) to make your payment over the phone.
For further details on 3D Secure you need to contact your issuing bank or the following websites:
All Mastercard, Visa Debit and credit cards are accepted.
- Scenario 1 – ALL CARDS: If your card issuer hasn’t implemented 3D Secure, you will continue your payment transaction as normal;
- Scenario 2a - MASTERCARD: If your bank has implemented 3D Secure but you have not registered for 3D Secure before, you may have 3 attempts to skip the 3D Secure process – on the fourth attempt you must complete the transaction through the 3D Secure process by registering a 3D Secure password;
- Scenario 2b - VISA: If your bank has implemented 3D Secure but you have not registered for 3D Secure, you must complete the transaction through the 3D Secure process by registering a 3D Secure password – there are no options to bypass;
- When registering for the first time, you must first verify you are the cardholder by answering some security questions as chosen by your bank (eg your mother’s maiden name, your credit card limit, your CCV number, your expiry date amongst other potential questions)
- If successful, you select a 3D Secure password, a password reminder hint and a personal greeting
- If unsuccessful, you must ring your card issuing bank (depending on your card issuer, you may have three attempts to enter your password)
- The personal greeting gives you confidence you are visiting a trusted site the next time you complete a 3D Secure transaction on irishrail.ie or any other 3D Secure enabled website
- Scenario 3 – ALL CARDS: If your card issuer has implemented 3D Secure and you have previously registered a 3D Secure password (on irishrail.ie or any other 3D Secure website), you have to insert your 3D Secure password to complete the transaction. You will see your personal greeting that you previously set (eg Welcome back John) to reassure you that you are on a trusted 3D Secure page. If you cannot remember your password, there is a password reset facility. Depending on the card issuer, you may have three attempts to insert your correct password
Yes, as company credit or purchasing cards are not personalised, the 3D Secure check will complete automatically without seeking a 3D Secure password verification.
Yes, as prepaid debit cards are not associated to a specific person the 3D Secure check will complete automatically without seeking a 3D Secure password verification.
Yes, Iarnród Éireann Irish Rail provide FREE apps for iOS and Android mobile devices, cick link for more information.
Please rate and comment on our apps in the stores and help us to improve them for you.
Any other apps claiming to be Iarnród Éireann Irish Rail, partners or affiliates are unofficial and have nothing to do with Iarnród Éireann.
Yes, a Luas add on is available for customer travelling on rail services. Simply select 'Dublin Connolly' if your selected services orgin or destination is 'Dublin Heuston' and if the origin or destination is 'Dublin Heuston' select 'Dublin Connolly'. Origin and destination of services can be seen on our Intercity Route Map.
For example; if you are travelling from Cork you would select 'Dublin Connolly' for the Luas add on. Or if you are travelling from Sligo you would select 'Dublin Heuston' for the Luas add on.
The Luas ticket allows customers to travel on the Luas Red Line between Dublin Heuston and Dublin Connolly/George's Dock or the 90 and 145 Dublin Bus to Lesson Street for the date or dates on the ticket only.
Cost: €1.70 each way.
Available from: irishrail.ie as an origin and or destination
Available from: Ticket vending machines or booking offices into Dublin only
Yes. There are a limited number of wheelchair accessible spaces on each train, it is important therefore that you book your space in advance.
You can book this space by contacting your local station and advising them of the date(s) and service(s) you intend to travel on. They will then record this and make sure that a staff member is available to assist you on the day(s) of travel.
Alternatively, you can reserve the wheelchair space on a number of Dublin/Cork services. To do this you need to do the following;
- Input your travel criteria and click 'Go'
- Select the service(s) you wish to travel on
- Choose the number of tickets required and click 'Buy Ticket' (If you are in possession of a DSP pass then you need to select 'Reserve Seat Only'. There is a charge of €5 each way per passenger)
- Input name(s) of passengers
- Click 'Select Your Own Seat'
- Click the wheelchair icon if available and proceed with booking. (Please see graphic below with wheelchair space highlighted in yellow)
If you have completed a booking online by getting a reservation number at the end of the booking process then you should receive a confirmation email from us within 60 minutes.
If you did not receive an email within that time period then you should check your 'Spam' or 'Junk' folders as your mailbox provider may have placed the email in one of these folders.
Go to Manage My Booking to resend the booking confirmation.
Alternatively, you can check your booking history in your Iarnród Éireann account;
- Click on 'My Account'
- Enter your 'e-mail address' and 'password', click on 'Login'
- From the menu of the left (desktop or Tablet) or the hamburger menu (on mobile) select the 'Booking History' option. You will see all of your previous bookings. Note the booking number for collection
- Select 'Logout'
Customers please note that if you set up an account with an incorrect email address then the confirmation email will be sent to the incorrect email address.
If you entered all your card details on the payments page and have also gone through the 3D secure area, and the final confirmation page has failed to appear with your reservation number then you can check has your booking gone through by completing the following steps;
- Click on "My Account"
- Enter your "E-mail Address" and "Password", click on "Log In"
- Click on "My Reservations". This will list all of the transactions made using the email address
- If the booking was completed then it will be the first reservation on the list
- If there are no new reservations then we suggest attempting your booking again because if you were successful then it would appear in your account immediately
If you don't book a ticket online within a 13 month period then your email account is deactivated.
If this happens then you need to select the options "I wish to create an Iarnród Éireann account" when entering your contact details on your next booking. Then you will receive an email and a password to your account.
GoCar is a ‘subscribe and drive’ system. In order to rent any GoCar you must firstly become a member of the GoCar service. Signing up is easy! All you need to do is sign up online at www.gocar.ie and complete the online form. Then you will need to send in a photo or scanned copy of your driving licence. If you complete the application form and send in your licence before 4pm Monday-Friday then they will put your GoCard in the post the same day! Once you have your GoCard you are free to book GoCars all across Dublin and Cork. You can book a GoCar from 5 minutes in advance to 6 weeks depending on availability.
Once you have made your booking you arrive to your selected GoCar and hold your GoCard up to the windscreen, wait for the doors to open and then hop in! Enter your PIN into the console in the glove box and take the keys and go! When you’re finished with your GoCar return it to the GoBase you picked it up from and replace the keys into the glove box, make sure to lock the car with your GoCard.
Should you have any issues while in a GoCar you can contact them through the in car console which is in the glove box. You can always call on 1890 446 227 or email callme@gocar.ie for a call back.
Should there be a car parked in the allocated space they ask that you park as close as possible to the GoBase. Then call them to let them know where the GoCar is parked. Should your call not be answered please leave a voicemail detailing where the GoCar is parked.
They have listed some trouble shooting guidelines on the insert in the glove box, please have a read through these first. Sometimes the issue is very easily fixed. Most GoCars have an additional safety feature where the clutch must be fully engaged before the engine will start. Another common issue is when the PIN has been entered incorrectly, if you think this might have happened please replace the keys and relock the car with your GoCard. Wait a minute or so and try the process again!
Should you still be stuck please call 1890 446 227 where they will get someone out to help you if necessary.
When you go to collect your GoCar they ask that you have a quick look around the car. If you notice any damage please check the damage report sheet in the driver’s door. If this damage has not been reported please call them on 1890 446 227 to let them know and mark the damage in the book.
If the damage has been reported in the book then there is no need to call. You can continue on your journey. If you arrive to the GoCar and it is excessively dirty please call to let them know, they can try and move you to an alternative GoCar if you wish.
Unfortunately not, GoCar is a return car sharing model meaning wherever you pick the GoCar up from you must return it to that GoBase. This is to ensure that when you make a booking for a GoCar that the car will always be at the allocated GoBase. This is what makes GoCar a real alternative to car ownership.
Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 1890 446 227 to report the incident. If necessary they will send out a representative to the scene.
Any ticket which has become defaced, illegible, mutilated, torn, split, lost, mislaid or stolen will not be valid for travel, replaced or eligible for refund. Customers must purchase a new ticket to travel.
If you wish to appeal against a fixed payment notice, with which you have been issued, you must do so in writing or via email to the addresses shown on the receipt given to you by the inspector within 21 DAYS. Failure to pay will lead to a prosecution and a Criminal conviction plus a fine of up to a €1000 in the District Courts.
Here are some of the benefits of having an Iarnrod Eireann Account;
- Manage your bookings with a simple login
- Skip registration
- More payment options
- Easily upgrade your journey
You can only create an account during a booking. To create an account select the options "I wish to create an Iarnród Éireann account" when entering your contact details when booking. Then you will receive an email and a password to your account.
Revenue Protection Unit
Revenue Protection Building
Connolly Station
Amiens Street,
Dublin 1
Tel: 1850 366 222
Email: rpu@irishrail.ie
A Leap Card is a reusable plastic smart card that can be used instead of paper tickets to pay-as-you-go for transport in Dublin. This card is used to store travel credit that is deducted as and when you use it when travelling on public transport.
Customers pay less with a Leap Card than when paying for single fares with cash on DART and Commuter rail services, Dublin Bus and Luas services.
Customers can register their Leap Card online, so if it's lost or stolen, no one else can use it.
For more information, go to leapcard.ie
The Leap Card system Caps a customers use of travel credit so that once you hit the cap value you can continue to travel as normal on the applicable transport operator, but no further travel credit will be taken from your card on their services.
Once you hit the Cap value for the day of the week, you should continue to use their Leap Card as normal when travelling. You should still Touch On and Touch Off as normal in order to have a valid card for inspection.
If you make lots of trips with your Leap Card on a daily or weekly (Mon to Sun) basis, a maximum Cap value will be applied to your travel credit spend.
For more information, go to Leap Card Capping.
The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.
For more information, go to Leap Card Capping.
A Daily Cap runs from the first service of the day to the last service in that same day.
A Weekly Cap (Mon-Sun) runs from the first service on a Monday to the last service on a Sunday.
There are a number of benefits as follows;
- Leap Card will be protected against loss or theft (as long as you report it missing/stolen)
- You won't need to complete an online form for every online Top-Up
- You can view your card history and usage
- You can manage additional Leap Cards through your account (eg child's Leap Card)
If you have any queries or concerns then you can contact Leap customer care on 1850 824 824 and the team will investigate and liaise with you directly.
Covid 19 Information - From 30th March 2020, in order to ensure social distancing at this time, we are operating an unallocated seating policy for the safety of all until further notice. This means we are not offering assigned seats with any tickets bought online and have removed the "Seat Only Reservation" ticket.
In order to reserve seats check out our step by step guide to booking a seat only reservation online.
Looking for more information check out our FAQ Where do I find Information on the Free Travel Pass? Customers are advised their is limited availability for seat only reservations online.
If you purchase a low or Semi Flexible ticket for the wrong date we will only cancel it for you for free if you advise us within 30 minutes* of the booking being purchased and provide proof of a new booking** being made for the same journey but for a different date(s).
By Phone - Please contact our Call Centre on (01) 836 6222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)
1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.
2) Contact our Call Centre by phone by calling (01) 836 6222 (between 07:00hrs -19:00hrs, Monday to Friday and 08:00hrs - 18:00hrs Saturday, Sunday and Bank Holidays)
3) Please have the old and the new booking details ready so we can process your application.
If this happens outside of call centre opening hours customers must:
1) Make a new booking for the correct date(s) for the same journey. Without a new booking number applications will be denied.
2) Contact us through our web form*** requesting
- A refund for a booking mistake.
- Reference the old booking number.
- Reference the new booking number. Without a new booking number applications will be denied.
3) During the next few days, a staff member will investigate the refund claim and advise you of the outcome.
**The timestamp of the new booking must be after the incorrect booking. Bookings made prior to the incorrect booking will not be entertained.
***Iarnród Éireann will not be accountable for any claims of emails sent or not being received. The web form is recorded twice and our records are final.
Fully Flex bookings can be cancelled via the “My Booking” section up to 90 minutes before departure if the ticket has not been printed.
Otherwise normal terms and conditions strictly apply.
It applies to all DART/Commuter rail journeys that are preceded by a journey on Dublin Bus or Luas using Leap travel credit that were commenced within the previous 90 minutes.
It applies to all Dublin Bus journeys (excluding Airlink) that are preceded by a journey on Dublin Bus, Luas, DART or Commuter rail using Leap travel credit that were commenced within the previous 90 minutes.
It applies to all Luas journeys that are preceded by a journey on Dublin Bus or DART/Commuter rail using Leap travel credit that were commenced within the previous 90 minutes.
Please note: It does not apply to people switching directly from Luas to Luas or from DART/Commuter rail to DART/Commuter rail as these journeys already have specific discounted fares, and the Leap 90 discount will not apply.
When a Leap Card user takes two or more trips on Dublin Bus, Luas, DART/Commuter rail within 90 minutes of each other, a “Leap 90 Discount” of €1 will be automatically applied to their second and subsequent fares.
People aged 18 and younger with a Child Leap Card will enjoy a 75c discount on their second and subsequent fares.
Leap Card holders do not have to do anything to activate these discounts; they kick-in automatically when customers use travel credit as normal – on all legs of their journey.
Furthermore, the daily and weekly caps remain in place, whereby all travel is free of charge once a daily or weekly ceiling is reached. The new Leap 90 discounts operate alongside the capping scheme.
Please note: It does not apply to people switching directly from Luas to Luas or from DART/Commuter rail to DART/Commuter rail as these journeys already have specific discounted fares, and the Leap 90 discount will not apply.
Points to note
- The Leap 90 discount applies only to fares paid using travel credit on the Leap Card
- 90 minute time period starts at initial Touch On ie when you start your first trip
- Where the second trip is for a fare that is less than €1, then discount will equal the lower amount eg if the second trip is a city centre fare for 60 cents, the discount will be 60 cents
- It does not apply to travelling companions sharing a single Leap card
- It does not apply to Bus Éireann, Swords Express, Airlink, Dublin Bus Tour services, City Direct, Matthews Coaches, Wexford Bus and Collins Coaches
- These discounts are being introduced on a promotional basis and may be subject to change
No, capping operates in the background independently of the 'Leap 90 Discount'. Once a customer hits the Leap Card single or Multi-Operator caps for a day or week they won’t be charged any more that day or week. The customer will receive 'Leap 90 Discounts' for each applicable journey until they reach a cap.
Step by Step guide to setting up a new account
An Irish Rail account will allow you to view your recent bookings, save and edit your personal details as well as see important news and special offers from Irish Rail.
If you set up an account with Irish Rail on our old website it is likely that you will now need to create a new account. Accounts can only be set up through the booking process.
- Step 1 - Book a journey on the Irish rail journey planner, selecting the departure and arrival locations, dates, number of passengers and seats as normal
- Step 2 - After the seat selection page you will be brought to the account page. Here you will be given the choice to log in with your Irish Rail account or 'Proceed as Guest'. Click Proceed as Guest
- Step 3 - Enter your customer details as normal. Below this there are two checkboxes. The second of which is 'Yes, I wish to create an Iarnód Éireann account'. Check this box
- Step 4 - Complete booking as normal
- Step 5 - You will receive an email with a temporary password shortly after. You can change the password by following the instructions in the email
You will now be able to access your Irish Rail account.
Ticket Vending Machines are in operation throughout our network. These machines are monitored and regularly maintained to ensure that they are operational. Irish Rail is automatically notified if the TVMs are out of order. In the unlikely event that the booking office is closed and all the Ticket Vending Machines are not working, you will be required to pay for your journey on the train or at your destination. Failure to pay the required fare will result in a Fixed Payment Notice being issued.
You must buy a ticket to cover your journey before travelling. Failure to buy a ticket will result in a Fixed Payment Notice being issued.
You are responsible for ensuring that you Touch On your Leap card at a validation point before travelling, otherwise you will be issued with a Fixed Payment Notice.
You will be issued with a Fixed Payment Notice as the ticket is not valid without the required DSP identification.
It is your responsibility to buy any additional ticket that you need to complete your journey before boarding the train otherwise you will be issued with a Fixed Payment Notice.
Any person aged 16 years or older who purchases a child ticket will be issued with a Fixed Payment Notice. Child tickets are only valid for persons aged 3-15 years. Persons aged 16-18 years can avail of reduced rate child fares in the Dublin Short Hop Zone and on the Cork commuter services between Cork and Cobh and Cork and Midleton if they obtain a personalised Leap card for 16 - 18 year-olds with the card holders name and photograph. See Leapcard.ie
Any authorised officer of Irish Rail can issue a Fixed Payment Notice.
Yes. The authorised officer can confiscate the ticket as it may be used as evidence if the Fixed Payment is not paid and the case is prosecuted before the courts.
No. You have 21 days to pay the Fixed Payment Notice.
If you have been issued with a Fixed Payment Notice and you wish to appeal the decision, you can do so via email to RPU@irishrail.ie or in writing to the Revenue Protection Unit, Connolly Station, Amiens Street, Dublin 1 within 21 days from the date of issue of the Fixed Payment Notice.
*Due to COVID-19 Level 5 restrictions, customers are advised that alcohol is not permitted on any Iarnród Éireann service until further notice.
No. If you board a train without a valid ticket, you will be issued with a Fixed Payment Notice.
You will be issued with a Fixed Payment Notice, as a discounted student ticket is only valid on production of a valid student I.D card.Accepted Student I.D can be found in the fares and tickets section.
You will be issued with a Fixed Payment Notice and the card will be confiscated.
As your ticket is not valid for first class accommodation, a supplement/upgrade fee must be paid. Refusal to pay this supplement or move to standard accommodation will result in a Fixed Payment Notice being issued.
A Fixed Payment Notice can be issued for failing or refusing to give your name or address to an authorised officer or giving a name or address which is false or misleading. A Fixed Payment Notice can also be issued for trespass on a railway, unlawful use of an emergency cord or other system of communication between passengers and train drivers and failure to shut and fasten gates of level crossings or passage. Breach of CIE bye-laws can also be prosecuted before the District Court. A full list of CIE bye-laws as set out in the Córas Iompair Éireann Bye-laws (Confirmation) Order, 1984 can be found on irishrail.ie.
Where a passenger has committed more than one offence, the Fixed Payment Notice will reflect an increased fine.
Yes. If an authorised officer reasonably suspects that a person is committing or has committed an offence under Section 129 of the Railway Safety Act 2005, he or she may require the person to give his or her name and address and, if the person fails or refuses to do so or gives a name that the authorised officer reasonably suspects is false or misleading, the authorised officer may arrest that person without warrant and deliver, as soon as practicable, the person into the custody of a member of the Garda Síochána to be dealt with according to law.
For information on Filming/photo shoots on Iarnród Éireann services and property, and/or Córas Iompair Éireann property please click here.
In the event that the Fixed Payment is not paid, you can be prosecuted and face a potential fine of up to €1,000 upon conviction as well as legal costs.
Yes, in denominations of €10 and €50. Vouchers can only be used against tickets bought in stations and not online.
To purchase or for more information contact your local station.
Please note that your train may not be bookable or displaying a SOLD OUT message due to one of the following reasons;
- Online bookings close 90 minutes before a train departs its origin station
- Some cross route journeys may not be bookable. Please contact us if your InterCity origin and destination combination is not available to book
- DART and Commuter services are not available for online bookings
- Online bookings are only available up to 90 days in advance
If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;
- Open your browser
- Click the options icon in the top right hand corner in Chrome and Internet Explorer or top left hand corner in Firefox and Safari
- On the drop down menu, click ‘Help’ then click ‘About’
- Here, you can see what version your browser is currently on
- The minimum Internet Browser versions that are compatible with out website are - Safari 8, Chrome 50, Firefox 54, Internet Explorer 10, Microsoft Edge 0 and Opera 35
If your browser does not meet our requirements, please see our guide on how to update your browser.
If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;
Windows;
- Open ‘Start’ in the bottom left hand corner
- Search for ‘Windows Update’ in the search bar
- You will see if your browser is outdated and what version you are currently running
- Please ensure that your operating system meets our requirements in our requirements guide
Mac;
- Open ‘App Store’
- Click the ‘Updates’ tab in the top menu
- You’ll see any software update that is available and what version you are currently running
- Please ensure that your operating system meets our requirements in our requirements guide
iOS;
- Open ‘Settings’
- Open ‘General’
- Open ‘About'
- You will see the version you are currently running
- Please ensure that your operating system meets our requirements in our requirements guide
Android;
- Open ‘Settings’
- Open ‘About device’
- Open 'Software info'
- You will see the version you are currently running
- Please ensure that your operating system meets our requirements in our requirements guide
See our guide on how to update your operating system for more information.
Iarnród Éireann, on its own behalf and the behalf of any contractor, subcontractor, agent or partner of Iarnród Éireann, does not accept any responsibility for any technical failure or malfunction or any other problem in any network, system, server, provider, or otherwise which may result in any text sent via the Service being lost or not properly sent or received or responded to.
Customers and other users of the Service hereby waive any claim whatsoever against Iarnrod Eireann for any liability, loss, costs, damages and expenses arising from any such problems or arising as a result of or in connection with using the Service.
No. Iarnród Éireann will not share your personal information with third parties except as necessary to address the information contained in your text message through the Train Text Service and as identified in the Terms and FAQs and our Privacy Policy.
The information you provide as part of the Iarnrod Eireann Text Service will not be used for the purposes of marketing to you.
As identified in these Terms and FAQs, Iarnród Éireann contracts with third-party service providers to assist with the Text Service.
Our service providers are required to keep confidential the information received on behalf of Iarnród Éireann and may not use it for any purpose other than to carry out the services they are performing for Iarnród Éireann. These service providers may change or we may contract with additional service providers to better accommodate our customers.
You have the right under applicable Data Protection Laws to access personal data held about you. You also have the right to the rectification of inaccurate data and the erasure of Personal Data where there is no longer a legal ground for processing of the information as per the Iarnród Éireann Data Retention Policy.
You have the following rights (S4 of the IÉ Data Protection Policy, May 2018), in certain circumstances and subject to certain restrictions, in relation to your personal data:
- the right to access your personal data;
- the right to request the rectification and or erasure of your personal data;
- the right to restrict the use of your personal data;
- the right to object to the processing of your personal data, where we are processing it based on this being necessary for the purposes of our, or of a third party’s legitimate interest;
- the right to receive your personal data, which you provided to us, in a structured, commonly used and machine-readable format or to require us to transmit that data to another controller, where we are processing the data based on your consent of that this is necessary for the performance of a contract with you.
In order to exercise any of the rights set out above, please contact our Data Protection Officer on dpo@irishrail.ie
If you have any questions about how your personal data is collected and processed, you can review our Privacy Policy (which includes information about data processing in the context of the Iarnrod Éireann Text Service).
You can also contact us by email on dpo@irishrail.ie
Our text service provider, Sendmode, will receive your data to assist us in operating the Iarnrod Éireann Text Service.
Depending on the nature of the incident, Iarnrod Éireann may be required to pass your information to the Gardaí, particularly if the Gardaí are investigating criminal activity on the DART, or at any DART station and you are a witness to the commission of a crime.
In addition, we may need to pass your information to our insurers or legal advisers as part of any claim in relation to the reported incident.
Where data is shared it will be governed by a contract in line with the Iarnrod Éireann Data Protection Policy, May 2018.
The legal bases on which we collect, process and transfer personal data relating to you in the manner described above are:
Iarnród Éireann is committed to ensuring the lawful, fair and transparent collection of data. Personal Data shall be collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes.Personal Data shall be processed lawfully, fairly and in a transparent manner in relation to the data subject. In this instance there are legitimate interests for collecting this data.
The purpose of this processing is to enable Iarnrod Éireann to track and appropriately deal with anti-social behaviour on the DART or at the train station and or to track and appropriately deal with damage to property.
For more information about our processing of personal information as part of the Iarnrod Éireann Text Service, please see our Privacy Policy.
The text service is not free because Iarnród Éireann was advised that a free text service may have resulted in more hoax or non-genuine texts being received.
The aim of the text service is to improve the customer experience while not disrupting the service to deal with prank texts.
Yes for the cost of sending the text.
The message rate depends on the user's mobile operator and particular price plan to which they are signed up.
For information on the standard message rate that applies, contact your mobile operator.
A standard text is 155 Characters.
The text service operates during DART operational hours.
You will know that your message is received because on receipt of your text message, an automated message will be sent to you to advise you that if your text relates to a safety incident and or an emergency, you should call the Gardaí on
999 or
112.
You do not need to wait on the DART or at the station to ensure that Iarnrod Éireann has responded to the concern raised. All messages related to anti-social behaviour will be responded to in accordance with Iarnrod Éireann protocols.
- On receipt of your text message, an automated message will be sent to you by our service provider, Sendmode to advise you that your text must relate to anti-social behaviour and if your text relates to a safety incident and or an emergency, you should call the Gardaí on 999 or 112.
- If your text is reporting anti-social behaviour, staff will review the report and will follow Iarnród Éireann protocols to follow-up (including with you if necessary) about the incident.
When you text TRAIN to 51444, your text message is received (firstly) by our service provider, Sendmode and is then passed to or is accessible by designated Iarnród Éireann staff for investigation.
This is always subject to any system or network issues or time delays.
Anti-social behaviour should be reported using the Text Service. Anti-social behaviour occurs when a person acts in a way that causes or may cause another person harassment, significant or persistent alarm, distress, fear or intimidation, or impairs their use or enjoyment of their property, or of DART or of Iarnrod Éireann property in a significant or persistent way.
Anti-social behaviour that may be reported using the Text Service includes (but is not limited to) public intoxication, disorderly conduct, vandalism, or abusive or insulting behaviour.
Examples of emergencies include (but are not limited to) when:
- Someone’s life is at risk;
- A crime is happening now;
- Someone is injured or threatened;
- You need an ambulance urgently;
- There is a fire.
For safety-related incidents emergencies, always call 999 or 112.
Text the keyword “TRAIN”, along with your report of anti-social behaviour, to 51444
It’s important that you use the keyword 'TRAIN', as the text number 51444 is a Shared Text Service – using “TRAIN” means that the text is directed to Iarnrod Éireann Irish Rail.
Use the text service when you see incidents of anti-social behaviour on board a DART or at a DART station that you believe should be reported to improve the overall customer experience.
For safety-related incidents emergencies, always call 999 or 112.
Some of our car parking location codes have changed, please see below. For the rest of our car park location codes please go 'Where do I find my Iarnród Éireann car parking location code?'
Code Car Park Location
3277 Boyle Train Station
3223 Connolly Train Station
3278 Heuston Train Station
3222 Kent Train Station
3225 Killarney Train Station
3252 Sallins Train Station
3202 Sligo (Mac Diarmada) Railway Station
3224 Tralee Train Station
3226 Tullamore Train Station
Yes you can. Car parking is available from Monday to Sunday. To purchase parking please download the APCOA Connect app.
If you wish to register a complaint under the 2005 Disability Act please contact access@irishrail.ie
Yes, go to our student section for further information on our fantastic offers.
Food is only served on some of the Intercity Services. Be sure to check in advance of your departure. Go to our Catering section to view our current range of food offering.
Please note catering services are currently suspended due to COVID-19.
NO. Smoking is prohibited on all trains, offices and enclosed station areas. Iarnród Éireann treats replacement devices such as e-cigarettes in an identical manner to traditional cigarettes and they cannot be used onboard trains, within offices or in enclosed station areas.
Yes,
Please contact the terminal station of the service you travelled on. You can find all station contact details on our Station Information page.
For all services into Heuston Station call (0)1 703 3299 (Monday to Friday 09:00 - 17:00).
For all services into Connolly Station call (0)1 703 2358 (Monday to Friday 10:00 - 13:00).
or
Send an email to lostproperty@irishrail.ie with a subject line of Lost Property and give as many details as possible.
Please note that we only hold onto lost property items for 30 days.
Children aged from five under the age of sixteen years are entitled to purchase a child ticket or fare.
Children under the age of five years are entitled to travel for free any Iarnród Éireann services when accompanied by a fare paying adult provided children do not occupy seats required for other fare paying passengers.
Those who wish to book a seat on reservable trains for a child under five years of age, may do so only by selecting a "Seat Only Reservation" ticket online at a cost of FIVE euro per journey ie a return trip would cost €10 per child.
The Annual Report can be downloaded in PDF format from 2003 to present here
Iarnród Éireann is committed to operating in an environmentally sound manner, and to encouraging the expansion of rail as a mode of sustainable mobility and transport in order to reduce the greenhouse effect and other forms of pollution. Visit our Environment page.
Leap card products can be used on the Cork – Cobh/Midleton routes.
Yes combined Rail and Bus Tickets are available on the Cork to Midleton route for more information please see our Fares Section.
Yes Leap epurse is now available in Cork for more information please visit our Fares Sections.
Yes, Annual cards are available on Leap cards in Cork.
When you get close to a Daily or Weekly Cap you will only be charged the amount to bring you up to the Cap. After you have reached a Cap you will be charged €0.00 for subsequent travel that day or over the Week (Mon-Sun). Make sure you still 'touch-on' and 'touch-off' your Leap Card even when you have reached the daily or weekly cap.
Reservations can be made for travel up to 90 days in advance of the date of purchase. This is to ensure that services you have selected are operating as normal.
Please note booking will close a minimum of 60 minutes prior to departure from originating station. (This is subject to change without notice).
The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support click here.
Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie
If you are still experiencing trouble try a different browser or device, alternatively contact our Customer Information Centre on (0)1 836 6222 who can help you or make the booking for you.
Covid 19 Information - From 30th March 2020, in order to ensure social distancing at this time, we are operating an unallocated seating policy for the safety of all until further notice. This means we are not offering assigned seats with any tickets bought online and have removed the 'Seat Only Reservation' ticket.
Seat facing reservations are available on certain direct services on the Cork / Dublin route and all Belfast/Dublin services because of the types of train operating these routes.
When you are reserving a seat on either route
- Select "Manual Seat Selection
- Where direction of travel is available this will be shown as "Direction of Travel" on top of the coach on display for seat selection
- Where a train is operating that we cannot guarantee direction of travel, we will not show any indication
Unfortunately, on other routes and services, operated by our new fleet of Intercity Railcars we are unable to commit or present to you the direction the seat is facing as these new trains can change direction in a few locations around our network.
We advise customers to reset their passwords via the My Account Forgotten Password link. Please ensure that you copy the temporary password carefully before pasting it into the password field.
Bookings made prior to the 24th April cannot be viewed online. Please Contact Us to retrieve your previous bookings.
3D Secure authentication is used by Banks to prevent online card fraud. Banks use the process to make online transactions more secure. In some instances, banks bypass the authentication process but the transaction will progress normally.
If you are entering an non Irish phone number please ensure you include your international dialling code eg From the United States you put 001 or +1 before the phone number.
Step by Step guide to booking a ticket for a Wheelchair Users:
- Step 1 - Enter your origin and destination in the 'From' and 'To' fields, select a 'Single' or 'Return' ticket and select your date(s). Select the type and number of passengers travelling on the journey eg 2 Adults 1 Student
- Step 2 - To book a ticket for a Wheelchair user click the ‘Wheelchair users’ option just below the passenger options, a pop-up will appear on your screen. Tick each passenger that requires a 'Wheelchair space'. Select which passenger(s) require a Wheelchair space. If the wheelchair user has a Free Travel Pass they must also select the ‘Seat only reservation’ which is located beside the ‘Wheelchair user’ option. Select each passenger(s) that require this option also. A “Seat only reservation” is not a valid ticket for travel and must be accompanied by a valid ticket. Once you have all the required fields filled out select 'Go'. You will then receive a full list of available services and the total price for all passengers travelling will be displayed, this will include the price of the seat only reservation if this option has been selected
- Step 3 - Choose the service(s) you wish to travel on by selecting one of the fares presented and select 'Book Tickets'. If you are looking for further information like intermediate stations and catering offering, select the 'Show details' button
- Step 4- Select Seats - You can select 'Automatic Seat Selection' or 'Manual Seat Selection'. Manual seat selection will allow you to choose which seat you would like to reserve, Automatic seat selection will choose for you
- Step 5 - Log in - If you have an existing Irish Rail account then you need to enter your email address and password and select 'Login'. If this does not work select "forgotten password" option and follow the instructions on screen. If you don’t have an account you can continue as a ‘Guest’ to the 'Passenger Details' page
- Step 6 - Passenger Details - Enter name(s). If you don't have an account, don't worry, you can register for an online account by simply ticking 'Yes, I wish to create an Iarnród Éireann account' under 'Customer details'. If you dont want to create an Iarnród Éireann continue as a guest. Once your booking is complete you will receive an email with your password, please ensure that you copy and paste the password from the email to avoid making a mistake typing in the password. You can update your password under 'My Account' if you wish
- Step 7 - Payment Overview - Enter in your card details, read and agree to the terms and conditions then click 'Pay Now'
- Step 8 - 3D Secure - You may then be brought to a WorldPay 3D Secure section, if your bank wants to verify the card presented when booking, banks do not always require this step. 3D Secure is a protocol used as an added layer of security for online credit and debit card transactions provided by your bank. This is achieved by adding another authentication step for online payments; a password. They will ask you for your secure password or some other information only you the cardholder should know. If you are not registered for 3D secure you will be presented with an option if your bank allows it. Once you have completed this successfully you must click 'Continue'
- Step 9 - Confirmation - You have now reached the confirmation page, make sure to write down your 'Ticket Collection Number' and keep it safe in order to collect your tickets, you will also receive an email confirmation of your booking with the details included. You can now add the booking to your calendar for convenience!
Covid 19 Information - From 30th March 2020, in order to ensure social distancing at this time, we are operating an unallocated seating policy for the safety of all until further notice. This means we are not offering assigned seats with any tickets bought online.
Free Travel Pass holders wishing to book a ticket should select the option "Free Travel Pass or Valid Ticket" to book on to a train. Once onboard customers are advised to sit in any available seat as seating is currently unallocated to ensure adherence with social distancing guidelines.
You have requested a new password for your www.irishrail.ie account. Please follow the instructions below to reset your password and gain access to your account.
How to Reset your password:
- Copy your Temporary Password which is contained in the 'reset my password' email.
- Click the 'Activate Password' Button in the 'reset my password' email to activate your Temporary Password.
- Enter your email address and paste your Temporary Password into the password field. To avoid any issues, we recommend that you copy and paste the Temporary Password.
- Once you can access your Account, we recommend that you change your password. To do this please select the 'Change Password Option' from the available menu.
- Paste your Temporary Password from your 'reset my password' email into the 'Current Password' section. Please do not enter any other passwords in this section. Then choose a new password and enter it into the new password fields.Your new password should contain at least one number, one symbol, one capital and one lower case letter, example - Ireland123!
- In the last two fields ‘New Password’ and ‘Repeat New Password’ please ensure that your new password meets the required password criteria and that the password is entered correctly into both sections.
Once you have successfully logged into your account with your 'Temporary Password' you will need to update your password as the 'Temporary Password' will expire.
Irishrail.ie currently uses hypertext transfer protocol (http) and is a fully safe and secure website. During the booking flow you will be transferred from a 'http' to a 'https' environment where additional security is provided. If you encounter issues while booking on our website through your company environment, please ask your Administrator to exclude www.irishrail.ie from their exclusion list. To book directly in a 'https' environment please use the following link - https://booking.cf.irishrail.ie
Each year Iarnród Éireann carries over 38 million passengers on its Intercity, DART and Commuter trains. If even a small percentage of passengers failed to pay for their tickets, the revenue lost to Iarnród Éireann would be substantial.
Fare evasion is a criminal offence. You must purchase a valid ticket for the journey you are making before you get on any train. If you do not have a valid ticket or validated Leap/Smart card when asked to produce your ticket, you can be prosecuted in the District Court under the Railway Safety Act 2005. A passenger who travels without a valid ticket faces a fine of up to €1,000 on conviction in the District Court as well as legal costs.
If you cannot produce a valid ticket when requested to do so by an authorised officer, you may be issued with a Fixed Payment Notice. This means that if you wish to avoid a court appearance and the possibility of receiving a criminal conviction, you may pay a fine of €100 plus your unpaid fare. The Fixed Payment option is only available for a period of 21 days as set out in the Railway Safety Act. If the fine is not paid within that period, a summons will issue and legal costs will be incurred.
If you have been issued with a Fixed Payment Notice you can pay it online.
- Pay Online Now using a credit/ debit card
- By telephone (0)1 836 6222 08.30hrs-18.00hrs Monday to Friday (times exclude public holidays). Credit and debit card payments only.
- By Post - Postal Orders and Bank Drafts will only be accepted if made payable to Iarnród Éireann Irish Rail and should be forwarded to the Revenue Protection Unit, Irish Rail, Connolly Station, Amiens Street, Dublin 1.
You are responsible for ensuring that you buy a ticket that is valid for your entire journey before travelling. If you cannot produce a valid ticket when requested to do so by an authorised officer, you will be issued with a Fixed Payment Notice.
No. It is your responsibility to allow yourself reasonable time to buy a ticket before travelling. Ticket Vending Machines are provided at stations. Tickets can also be bought in advance of travel from ticket offices or on line at www.irishrail.ie
The journey that you have selected may not be bookable for a number of reasons. Below are some of the reasons why there are no online tickets available to book -
- All of the available ticket types (Low, Semi Flex and Full Flex) are sold out online.
- The future booking date selected is beyond 90 days in advance. Our services can only be booked up to 90 days from the current date.
- The origin or destination station/s selected may be within the suburban area and may not be bookable online. Tickets for these locations should be bought at your local station either at the booking office or from a ticket vending machine (TVM)
- The booking dates may be blocked off due to planned engineering works. Once the revised schedule has been finalised, these services will be availalbe to book once again.
- There may be a technical issue with our booking system.
For further information please contact the
Digital Channels Department or our
Customer Care Team.
The Text SMS Service is a service which allows customers to discreetly report incidents of anti-social behaviour on board a
DART or at a DART station.
An electric car may park free of charge at designated charging bays only for the purpose of re-charging the vehicle’s power supply. If electric car is not charging parking fees will apply.
Yes Irish Rail provides RSS Feeds.
Please see the Irish Rail RSS feed links below:
Iarnród Éireann is not affiliated with or otherwise involved in the development, marketing or other distribution of any applications to do with Iarnród Éireann.
Please go to our App Developers area
Maynooth line customers will benefit from more frequent and reliable services after the project is finished. There is currently a maximum of 7 trains per hour in each direction. After DART+ West is completed, services will have the ability to increase to 15 trains per hour per direction, subject to demand. Also, the type of train you will be travelling on will be different. They will be a DART type electric or battery-electric train. These trains are more environmentally friendly than the current diesel-powered trains which will contribute to reducing greenhouse gas emissions from the transport sector and supports the Governments Climate Action Plan. The utilisation of DART trains on the Maynooth Line will increase the passenger carrying capacity from 4,500 to 13,750 passenger per hour per direction. This will address the train overcrowding issues reported by customers in 2018/2019. The project will link good quality public transport to sustainable land use management and can also assist in local regeneration, economic development and support the development of new communities along the route. This is a key objective of Project Ireland 2040 and the National Planning Framework. The integration of public transport with sustainable land use planning will reduce the dependency on private car use and ultimately support reductions in greenhouse gas emissions from the transport sector. DART+ will integrate with other public transport modes (Bus, Luas and the future MetroLink) as well as walking and cycling infrastructure. This will have a positive effect on transport patterns and lifestyle choices. The provision of sustainable transport network supports options for where people live, work, study, access services and use public amenities. It can promote more active and healthy modes of travel by supporting people to walk or cycle to public transport links for onward transfer to their end destinations
We will endeavour to maintain weekday passenger services during the construction phase. However, there this will require construction works during night time periods. There may be a Q. I regularly travel on the Maynooth line/M3 Parkway, what will DART+ West do for me after the project is finished and the line is electrified? Q. I regularly travel on the Maynooth line/ M3 Parkway Line to & from the city centre, what will change for me when the project is being constructed? 29 September 2020 Page 2 requirement for specific daytime works on the railway corridor, but where such works occur we will endeavour to limit these disruptions to weekends and off-peak times as much as possible. The public will be advised in advance of any planned disruptions to services and alternative services/connections that will be bus provided. Details of the likely phasing and any potential disruptions to services will be identified as the project progresses.
The project will continue to serve all the existing stations along the Maynooth and M3 Parkway lines (including Pelletstown which is under construction) with the addition of a proposed stop at the future Glasnevin Metrolink Station (once developed) and Docklands/Spencer Dock station. The only other change will be that there will be more train services and more passenger capacity on these services.
Iarnród Éireann is endeavouring to minimise any potential impacts to communities along the line. However, due to the projected increase in services, level crossings along the route will be untenable as the gates would be down to such an extent that certain communities would be completely locked in. As part of the project we are proposing to construct alternative vehicular bridges at Ashtown (via an underpass), Coolmine (road overbridge and a separate pedestrian and cycle bridge) and Barberstown (overbridge). There will be pedestrian and cycle bridges constructed at Clonsilla and Porterstown. No alternative access is currently planned at Blakestown. For more details of the proposed plan for each location, please see the
project website. The alternative infrastructure new bridge crossings will be available for use and only then will the level crossing be closed. This is to ensure continued connectivity for communities north and south of the railway corridor. If you wish to communicate any specific issue you have with the team please see
contact us details for DART+West
Subject to the Railway Order being successfully granted by An Bord Pleanála it is expected that construction stage work will commence in 2022 and will be completed/operational in 2025.
Construction Phase
In order to maintain services during the day, the majority of the construction works along the railway line itself will take place at night. Works outside of the live railway corridor can progress during the day (i.e. construction of bridges associated with level crossing replacements, the construction of the depot, substations, construction compounds). Every effort will be made to avoid, reduce, and/or mitigate negative impacts, however, there is likely to be some disturbance experienced for those in close proximity to the railway line caused by noise, lighting or fencing/hoarding erected associated with the construction activities. The types of construction work required at each specific location will determine the type of impact that may affect the area/your property. However, there will be general linear works required along the full length, such as:
- Overhead electrification equipment along the full extent of the railway line. This will be similar in style to that currently used on the existing DART network.
- Modifications to the existing rail bridges such as modifications to the structure, track lowering or a combination of both.
- Substations will be required at intervals along the rail line to provide power to the network.
- Signalling upgrades and additional signalling will be required to the upgraded infrastructure.
Interfaces with existing utilities, boundary treatments, drainage works, vegetation management and other ancillary works will be required along the length of the project. Upon appointment of a construction contractor a dedicated Community Liaison Officer will be put in place to communicate details of upcoming works and every potential mitigation will be put in place to minimise the disruption that may occur.
Operational Phase
During the operational phase, the sound from the trains and greenhouse gas emissions will reduce significantly. At certain locations, some parapet heightening or protection of the electricity wires will be required. All likely significant effects during both the construction and operational phases will be identified and detailed in the Environmental Impact Assessment Report with a detailed schedule of mitigation measures identified to reduce those potential effects.
Under DART+ it is not proposed to provide any additional parking facilities at stations. However, Iarnród Éireann’s Network Enhancement Division and the National Transport Authority’s Park & Ride Development Office are working on other project to deliver enhanced parking at stations, for cars and bicycles in parallel to DART+ West.
Accessibility is an important aspect of the design of the DART+ Programme. Where new interventions are made as part of the DART+ Programme, Iarnród Éireann will ensure that this is step free access. Furthermore, Iarnród Éireann will continue its rollout of the accessibility programme under funded projects. Together, DART+ and the Accessibility Programme will improve access to person’s with reduced & impaired mobility and passengers with sensory impairments.
In order to support the DART+ Programme, a new Depot is being provided. The new Depot will accommodate maintenance of the new DART+ electrical carriages. DART+ provides for the provision of up to 600 DART carriages. The existing DART Depot cannot accommodate the maintenance of the increased number carriages associated with DART+. Iarnród Éireann estimate that there will be approximately 100 staff employed at the depot to support the DART+ maintenance functions, together with accommodating approximately 50 drivers. The Depot will be designed as a Centre of Excellence and to the best industry standards. All buildings will be designed to Nearly Zero Energy Building (NZEB) design code. This will result in very low (if not zero) energy consumption. The design will incorporate energy efficiency, renewable energy sources and environmental improvement measures to a high industry standard. Trains will enter the DART+ Maintenance Depot and pass through a train wash to the service area. Once servicing and internal cleaning is complete, the trains will either move to the main depot building for exams or a stabling area for night time storage.
At present, Kilcock Station is a single platform station. Continuation of DART+ to Kilcock would require construction of double track into along a very narrow railway corridor, necessary overbridge modifications and the reconstruction of Kilcock Station to provide the necessary train infrastructure. This would present significant difficulties at the station and be disruptive to Kilcock town centre. The transport assessment undertaken by the NTA is defining the Transport Strategy for the Greater Dublin Area (2016-2035) has concluded that the short to medium term passenger demands west of Maynooth Maynooth will be serviced increased numbers of diesel train services. Electrification of the Sligo line beyond Maynooth remains an objective of Iarnród Éireann. It has been agreed that the NTA will consider the next phase of electrification on the Sligo Line and the required service levels to meet passenger demand in a review of the Transport Strategy for the Greater Dublin Area. This review is scheduled for the end 2021. It is important to note that the works now proposed along the Maynooth Line will not preclude future electrification of the line to Kilcock and further west. The short to medium term future demands beyond Maynooth will be serviced by diesel trains released by the new electrified rollingstock and that, although the electrification of the line beyond Maynooth remains an Iarnród Éireann objective, termination at Kilcock presents difficulties in that the station would have to be reconstructed to facilitate the required turnback capacity. The next phase of electrification will consider the appropriate location for turning back trains. It was agreed that the NTA would consider the next phase of electrification in the review of the transport strategy. This is scheduled for the end of next year.
As well as Iarnród Éireann being committed to this project, it is provided for in the Programme for Government, the National Development Plan and the Transport Strategy for the Greater Dublin Area. Ultimately all projects are dependent on Exchequer funding for financing. Subject to receipt of Railway Order approval from An Bord Pleanála and approval of the Project Business Case by Government, the project will go ahead.
No, the project does not depend on any other project in order to advance. It will interface with a number of other rail and public transport projects including MetroLink, Bus Connects, other DART+ projects. The project team is working closely with the relevant agencies in order to ensure that projects are developed consistent with each other.
Yes, a new fully integrated station serving both the DART+ Maynooth Line project and the proposed MetroLink project is proposed to be located off the Phibsborough Road (R108) adjacent to the Royal Canal. Iarnród Éireann and Transport Infrastructure Ireland (TII) are collaborating to provide this new station which will comprise:
- DART+ surface station. The station will have an east- west orientation on both Iarnród Éireann lines (GSWR & MGWR);
- MetroLink underground station will have a north- south orientation;
- A shared concourse with full passenger integration; and
- Street level access and public realm improvements.
Details of the proposed station location which will be developed as part of the
MetroLink Railway Order
Railway Order application is broadly similar to the planning application process. . The project is categorised as Strategic Infrastructure Development (SID) and Iarnród Éireann applies directly to An Bord Pleanála for permission. The Railway Order application process is set out in the Transport (Railway Infrastructure) Act 2001 as amended by the Strategic Infrastructure Act 2006. Following two phases of public consultation, we will submit the Railway Order application. Any person or body may make a submission or observation in writing to An Bord Pleanála in relation to the application and / or the Environmental Impact Assessment Report. The Railway Order application will include a number of technical documents and project drawings and an Environmental Impact Assessment Report. All of these documents and drawings together with any feedback/submissions received from the public as part of the statutory public consultation process will be reviewed and considered by An Bord Pleanála before a decision on the application is made. We expect that An Bord Pleanála will conduct an Oral Hearing before they make a decision. At an Oral Hearing the authors of relevant reports and experts will give evidence on the submissions received and will be available for questioning. Further information on making a submission / observation in writing to the Board and Oral Hearing procedures are available from the
Board’s website
Yes, it is anticipated that there will be road and bridge closures. The timing and duration of any closures will be on a case by case basis depending on the location and the complexity of the bridge, road and rail works required at that specific location. Details or any road closures, duration and temporary diversions will be developed as part and presented in the Environmental Impact Assessment Report (EIAR).
It is currently envisaged that approximately 8 new substations will be required along the route to provide electrical traction power to the railway network for DART+ West. The specific locations are yet to be finalised, and this detail will be presented at the Preferred Option Public Consultation, which will take place before the end of the year.
Locations of proposed construction compounds are currently being developed. The specific locations are yet to be finalised, and this detail will be presented at the Preferred Option Public Consultation towards end of 2020
In general, the track layout will remain unaltered, therefore trains will be no closer to property boundaries than at present. The design development of these the elements is currently in progress. The specific locations and details are yet to be finalised, and this detail will be presented at the Preferred Option Public Consultation.
Yes, some trees will need to be cut down to accommodate the new overhead line electrical equipment (OHLE) and infrastructure. The Environmental Impact Assessment Report will consider this issue in detail and provide mitigation measures. Trees and branches from trees overreaching into Irish Rail property will need to be cut down where they may come into contact with OHLE and trains. In cases where land is being acquired it is likely that trees within this land will be felled. All tree clearance will be undertaken in accordance with seasonal constraints and where this is not feasible trees will be examined by an ecologist to determine the presence of nesting birds and bats in advance of any felling or clearance. A landscape plan will be developed for the scheme to mitigate impacts.
Generally, no new trees would be planted close to Overhead electricity lines. This is both for safety and maintenance reasons. A landscape and visual assessments will be undertaken as part of the design and Environmental Impact Assessment (EIA) process. Where the assessments determine that visual screening is required this will be provided within Iarnród Éireann’s lands or lands to be acquired by Iarnród Éireann as part of the Railway Order process.
The works will be undertaken in a manner so as to avoid or minimise impacts on adjoining properties, and it is not anticipated that damage will occur. However, any houses or walls required to facilitate the development will be acquired as part of the Railway Order application process. A condition survey may be required of existing structures and buildings adjacent to the works at certain locations. These will be determined on a case by case basis depending on the works required at that location (e.g. piling, tunnelling). Should your property be deemed to require a condition survey you will be notified and your permission sought to conduct the survey. The condition survey would take place at the preconstruction stage to provide assurance to property owners.
DART+ West programme is seeking to significantly increase the frequency and capacity of train services on the Maynooth Line. This can be achieved by changing to electrified, high capacity DART trains and increasing the frequency of trains. Delivery of this project will support the existing communities along the railway and support future sustainable development. It will serve all existing stations along the railway corridor between Maynooth Station and M3 Parkway Station to Connolly Station and Spencer Dock Station using electrical power that has a lower carbon footprint than the existing diesel trains. The frequency and quality of service that will be provided will provide a viable transport alternative to communities along the route and help encourage people to switch from private car use. This will assist in Ireland reducing greenhouse gas emissions from transport and help combat climate change. The electrification of the rail line will predominantly follow the existing railway corridor.
The transport assessment undertaken for the Maynooth Line level crossing closures concludes that a vehicular/cyclist/pedestrian bridge to serve Coolmine communities and the wider area (north and south of the railway/canal corridor) is very important to existing and future traffic management. If the level crossing is closed without the provision of a new relief bridge, then the capacity of Diswellstown Road/Dr Troy Bridge would be significantly adversely impacted. Journey times for road users would be increased and future land use development potential would be impacted.
Continued progress on DART+ West is critical to providing improved national transport infrastructure, in accordance with the requirements of Project Ireland 2040 and the Climate Action Plan. Therefore, the closing date for this round of public consultations will remain as 7th October. The reason for the closing date for submissions on 7th October is to ensure that the first round of public consultation submissions can be fed into the ongoing design process in an efficient manner to ensure that that they will be assessed by the overall design team in the re-evaluation of the MultiCriteria Analysis (MCA) and subsequently the Emerging Preferred Route Options and to determine if there is an objective basis to change any emerging recommendations. The outcome of this process will be made available for further public scrutiny as part of the second round of public consultation
The journey time from Connolly to Maynooth will not be significantly different than today’s travel time of approx. 30-35 minutes. DART+ West is about increasing capacity and transitioning to electrical traction power. Whilst new rolling stock will be deployed, the operational pattern is for all DART+ trains to stop at all stations. Therefore, whilst there may be some efficiency in travel time over today, travel time improvements are unlikely to be significant.
The Maynooth Line Transport Study (CSEA/Systra, July 2019) is the reference document in relation to the traffic impact appraisal of level crossing closures and the traffic mitigation provided by providing additional bridges across the rail/canal corridor. This is provided in Annex 3.1 of the Preliminary Option Selection Report provided on the
Public Consultation website. Section 3 of this report (Page 32) provides information on all automatic traffic counts (35 No.) and junction turning counts (48 No.) undertaken. Figure 3.1 and Figure 3.11 shows the locations of each automatic traffic count and junction turning count. This information was used to calibrate and validate the local area model, to provide an accurate representation of traffic movements within the study area. Section 4.2 of this report (Page 56) details the overall methodology followed in the road based assessment.
A multi-criteria analysis (MCA) mechanism was developed on the basis of “Department of Transport Tourism and Sport (DTTAS), Common Appraisal Framework (CAF) for Transport Project and Programmes March 2016” for options assessment. It includes the following six appraisal criteria as follows:
- Economy,
- Safety,
- Integration,
- Environment,
- Accessibility and Social Inclusion, and
- Physical Activity.
Multi-Criteria Analysis – MCA can be used to describe any structured approach to determine overall preferences among alternative options, where the options should accomplish multiple objectives. The term covers a wide range of techniques that share the aim of combining a range of positive (benefits) and negative (costs) effects in a single framework to allow for easier comparison of alternative options in decision-making (CAF, 2016). The Options assessment process for DART+ West was a two-stage multi-criteria analysis. The first stage, MCA1, identifies options that are not feasible and options which are obviously inferior to others based on the six appraisal criteria. The second stage, MCA 2, is a more detailed assessment of the higher ranked (feasible) options from MCA1. In the case of the Coolmine Level Crossing, eight Options, in addition to the Do Nothing and Do Minimum options, were assessed as part of MCA 1. Four of these options were deemed feasible and more advantageous compared to other options based on the CAF criteria. The Do Nothing and Do Minimum options were not deemed feasible. The options brought to MCA 2 were Option 1, Option 3 with Footbridge, Option 4 and Option 6. Following a detailed MCA 2 assessment it was deemed that Option 3 with a footbridge was the emerging preferred option on the balance of the CAF criteria compared to other options considered.
For the majority of roles this has been specified on the website. Where not specified please contact us for further details using the email address –
capitalprogrecruitment@irishrail.ie
Positions are Dublin based
Yes, however, you must be qualified for the roles you apply for.
Fixed purpose contracts for the duration of the project/works.
Full-time, 36 hour contracts, 25 days annual leave
Roles are immediately available subject to successful interview and medical
A panel of suitable candidates under each of the roles will be formed as part of the process for any further recruitment requirements within the Dart + and Infrastructure teams
Topographical surveys are currently being undertaken along the length of the DART+ West project. These surveys involve taking direct measurements, levels and recording of features. This information will be used to assist in the design and environmental assessment of the project.
Murphy Geospatial have been appointed to undertake these surveys, which are non-intrusive but will require access to public and private lands. Where access to private lands are required contact will be made in advance.
Should you have any queries or concerns regarding these surveys please contact the Community Liaison Officer for this Project Garry Keegan at
(01) 823 5127 or by email at
dartmaynooth@irishrail.ie
Topographical surveys are currently being undertaken along the length of the DART+ West project. These surveys involve taking direct measurements, levels and recording of features. This information will be used to assist in the design and environmental assessment of the project.
Murphy Geospatial have been appointed to undertake these surveys, which are non-intrusive but will require access to public and private lands. Where access to private lands are required contact will be made in advance.
Should you have any queries or concerns regarding these surveys please contact the Community Liaison Officer for this Project Garry Keegan at
(01) 823 5127 or by email at
dartmaynooth@irishrail.ie
Please download our App from the Google Play or the App Store. If you have any questions about the App please contact Digital@irishrail.ie
The overall ambition is to roll this Passenger Assistance App across all rail services if successful. The DART system was chosen for the pilot project as it has only 2 directional lines (North & South), is within a contained geographical area, has short distances between stations, and has high numbers of accessibility journeys undertaken every day.
- You’ll need to first register your interest in the trial to then automatically become part of a user panel.
- A member of the project team will contact you with further details.
- Some members of the user panel will then be selected to test the prototype app, it will be then requested you attend one introduction workshop that will ensure you understand how the app works and what is required.
- You’ll be asked to complete regular journeys on the DART as you usually do, using the application to book assistance.
- You’ll be asked to rate the experience on the app at the end of each journey and report any feedback.
- You may be asked to engage in further development workshops with the project team across the testing period. (this will be indicated to you prior to beginning the trial period).
Any journey between two DART stations according to your usual usage patterns, using the application to book assistance.
No. We want to test the app’s ability to request assistance and record journeys. Your assistance request will be confirmed through the app.
Operatives at all the DART stations will also be testing a Passenger Assistance App that is specific to managing requests that come in.
Yes. Some passengers who require assistance will not be engaged in this trial and therefore bookings will available through phoning a hub station within a zone.
Yes. Some passengers who require assistance will not be engaged in this trial and therefore bookings will available through phoning a hub station within a zone.
Currently it is recommended individuals book assistance 4hours ahead of their journey. Throughout the development of this prototype, our aim is to reduce this notice. A final notice time will be made clear ahead of trial commencement to the user group.
Currently it is recommended individuals book assistance 4hours ahead of their journey. Throughout the development of this prototype, our aim is to reduce this notice. A final notice time will be made clear ahead of trial commencement to the user group.
- You will need use of your own iPhone. (iPhone 5s/6 or later)
- You will need to be comfortable using an app to receive information and book your assistance required on your journeys.
- You should have regular experience travelling by DART.
By agreeing to take part, you understand and agree that we (Iarnród Éireann and our creative partner Publicis Dublin) may store and process your data as follows:
Data
Your name, address, email, phone number, journey information (including date, time and journey stations) and journey progress (in the form of GPS updates), how you use the app, and any feedback you may supply on individual journeys and your experience as a whole.
Why?
In order to coordinate the trial, communicate with you during the trial, ensure we are aware of passenger locations throughout the trial, check we are testing all DART stations in the trial, check levels of service at all times of the day/week, provide you with a travel credit (if required) and notify you of further testing/trial opportunities for this app.
How long?
For up to a year after the end of the initial trial.
Where?
On secure servers in Ireland. The system will use the latest encryption standards and the entire project will be GDPR compliant. The data will not be shared with third parties.
Iarnród Éireann and Publicis Dublin will need to store and process your data in order to facilitate your access to the app for the trial, and to determine the outcomes of the project. We will ask you to confirm your agreement to all terms of the trial (including how your data will be processed) before you gain access to the app.
In order to take part in the trial you confirm that you will not allow anyone else to use the app or give anyone else your login details (we need to know how an individual uses the app, not groups of individuals). You also confirm that you will not share your views, experiences or any information you receive by taking part with anyone else. This includes the media, other train operating companies and social media.
Publicis Dublin are Iarnród Éireann’s creative partner. We work with them across a range of projects. They are working with us to help develop this Passenger Assistance prototype app.
Yes, if you don’t have a Free Travel Public Service card, we will provide you with a Leap card and travel credit on DART for the trial period.
Due to COVID-19 assigned seating and catering services are suspended until further notice. To ensure COVID-19 capacity measures can be delivered, all Intercity customers must pre-book travel until further notice.
If your train is delayed, any assistance booked will still be available unless otherwise communicated. Through the app, you will be able to cancel your own attendance as well as receive notification regarding changes to service.
A Master Hub will be notified of any disruptions that occur that may mean a break in service for an individual requiring assistance (prior to boarding or during journey). An operative from this Master Hub will then contact you directly to come to the best resolution.
If something goes wrong with the app itself you will have access to an email you can deliver feedback to the development team.
The phone numbers of the hub stations will also be available, so you will still be able to book assistance manually or contact an operative. You will additionally have access to a specific contact number in case of an emergency.
Friday 29th of January 2021
For the majority of roles this has been specified on the website. Where not specified please contact us for further details using the email address –
capitalprogrecruitment@irishrail.ie
Positions are Dublin based
Yes, however, you must be qualified for the roles you apply for.
Fixed duration & fixed purpose contracts
Full-time, 36-hour contracts, 25 days annual leave
Roles are immediately available subject to successful interview and medical
A panel of suitable candidates under each of the roles will be formed as part of the process for any further recruitment requirements within the Capital Investments Division
Due to COVID-19 we have a reduced number of services offering First Class/City Gold/Premier. Assigned seating and catering services are suspended until further notice. To ensure COVID-19 capacity measures can be delivered, all Intercity customers must pre-book travel until further notice.
First Class is only available on Cork services and not on Limerick or Tralee direct services.
If you are travelling to/from Limerick you can avail of First Class between Limerick Junction and Dublin Heuston on services that require a change-over.
If you are travelling to/from Tralee you can avail of First Class between Mallow and Dublin Heuston on services that require a change-over.
When booking we would advise customers to book a standard ticket from Limerick or Tralee to/from Dublin Heuston, ensuring that you select a service with a changeover. Then you can buy a 'First Class Upgrade' at the Station or Online for €25, to travel First Class between Limerick Junction or Mallow to/from Dublin Heuston.
To buy the First Class Upgrade online simply select ‘Seat only reservation’ on the Journey Planner, tick each passenger in the pop up box and hit ‘Go’. Once the results load you will see the €25 'First Class Upgrade', please ensure that you select the same service as originally booked for Limerick or Tralee to/from Dublin Heuston.
