FAQ
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Can I change the location of parking to another Iarnród Éireann station?
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Can I have multiple cars on my APCOA Account?
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Can I park a different car to the one registered when making my APCOA booking for Iarnród Eireann car park?
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Do car parking charges at Iarnród Éireann car parks include VAT?
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Do I need to register with APCOA Connect or will my details be transferred from Parkbytext?
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From what date will APCOA Connect be available in Iarnród Éireann stations?
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How can I make a complaint regarding unfair clamping on Iarnród Éireann property?
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How do I book my Iarnród Éireann car parking online with APCOA?
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How do I know my Iarnród Éireann car park booking with APCOA has been accepted?
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I got clamped at an Iarnród Éireann car park what do I do next?
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I wish to report a problem with paying for car parking at an Iarnród Éireann station?
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What are the prices for parking at an Iarnród Éireann car park?
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What methods of payment can I use to pre-book parking online at an Iarnród Éireann car park?
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When booking parking for an Iarnród Éireann car park are there booking fees?
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Where can I get the APCOA Connect app?
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With the change to APCOA what happens to my current Parkbytext transactions?
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How far in advance to my date/time of travel can I pre-book car parking at an Iarnród Éireann station?
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I wish to complain about a car park at an Iarnród Éireann station, who do I contact?
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Is payment on APCOA Connect secure?
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How do I find my Iarnród Éireann car parking location code?
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I bought an annual Taxsaver parking pass but can’t see it on APCOA Connect?
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I am using an International card, do I need to contact my bank?
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My card is from an EU country but my payment will not go through
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I don't know my return details yet, what should I do?
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Can the Gardaí access the anti-social text message I sent and my number?
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Will the driver or Staff member identify that it was me on the DART or platform who texted the anti-social behaviour?
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Will the DART be stopped if someone reports anti-social behaviour via the text service?
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What is a shared text message used by the anti-social behaviour test service?
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What is 3D Secure?
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Why is my credit/debit card being rejected/failed?
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Will 3D Secure add extra time to my purchasing experience?
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Where can I buy a Leap Card?
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Where does the Leap Card work?
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What is travel credit and how does it work?
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Using a Vending Machine to Top-Up your Leap Card
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How do I make a reservation?
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What type of tickets can I reserve?
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How do I pay for my reservation?
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How do I amend/cancel my booking?
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How do I change my Account details
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How do I view my recent transactions?
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What Browsers are currently supported by irishrail.ie?
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How do I change my Password?
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If I purchase my ticket online or by phone, how do I get my ticket?
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Where can I purchase a ticket?
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What forms of payment does Iarnród Éireann accept?
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Can I purchase tickets on the train?
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Can I buy tickets in advance?
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What types of tickets does Iarnród Éireann sell?
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How much do tickets cost?
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What is the Customer Charter?
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My train was delayed. When am I entitled to a refund?
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Can I get a refund at a later date?
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What if I didn’t buy my ticket from Iarnród Éireann but I want a refund?
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I did not get my reserved seat do I get a refund?
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What areas of the country are served by Iarnród Éireann?
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When should I travel?
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How early should I arrive at the station?
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Where can I get Timetable Information?
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Can I bring my bicycle onto the train?
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Can I bring my Guide / Assistance dog onto the train?
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Is there Wi-Fi technology onboard IÉ trains so I can access the internet?
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Are there sockets onboard Irish Rail Intercity services?
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Where do I find Information on the Free Travel Pass?
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Can Dogs or Other Pets Travel on the Train?
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Where can I get details on the rail fleet?
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Where can I find Heritage and Railway Enthusiast Information?
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What happens if I don't purchase a ticket?
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How do I request CCTV footage?
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Thinking of developing an app?
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I have used 3D Secure before, what do I need to do?
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I haven’t used 3D Secure before, what do I need to do?
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I can’t remember my 3D Secure Password, who do I contact?
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Are there any alternatives to payment with 3D Secure?
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I don't wish to register with 3D Secure - can I still pay online?
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How can I find out more details about 3D Secure?
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What credit and debit cards does irishrail.ie accept?
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How do different cards behave?
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I purchase online using a company credit / purchasing card, can I still purchase on irishrail.ie?
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I purchase online using a prepaid debit card, can I still purchase on irishrail.ie?
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Does Iarnród Éireann have an app?
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Can I purchase a Luas ticket with Iarnród Éireann?
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What do I do if the confirmation page does not display?
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I had an account and was registered previously but cannot log in?
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How does GoCar work?
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How do I contact GoCar or get more information about my membership?
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What happens if another car is illegally parked in the GoBase space and I am unable to return my GoCar to this designated space?
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What happens if my GoCar won’t start when I arrive at the GoBase to pick it up?
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What happens if my GoCar is damaged internally or externally when I pick it up from the GoBase?
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Can I return my GoCar to a different GoBase other than the designated area that I originally picked it up?
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What happens if I am involved in a car incident while using a GoCar on Iarnród Éireann property or at any other location?
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What do I do if my ticket is lost or stolen?
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How do I appeal against a fixed payment notice?
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What are the benefits of an Iarnrod Eireann Account?
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Fixed Payment Notice Department Contact Details (Revenue Protection Unit)?
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What is a Leap Card?
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What is Capping?
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How does Capping work?
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What time constitutes a Daily or Weekly Cap?
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Why should I register my Leap Card?
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How do I claim a refund if I have been over charged on my Leap Card?
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I have a free travel pass, how do I book a seat?
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I have made a mistake with my online booking, what can I do?
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I have Taxsaver monthly/annual ticket. Can I reserve a seat on a train?
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Setting up a new account
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What if the ticket office is closed, or the station does not have a ticket office and the ticket vending machines are out of order?
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What should I do if I have forgotten my Monthly or Annual Taxsaver Leap or Smart card?
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What If I do not Touch On my Leap card before travel?
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What happens if I have a department of Social Protection ticket but no accompanying DSP free Travel Pass or DSP Free Travel Card?
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What happens if I travel beyond my destination?
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What happens if an adult purchases a child ticket?
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Who can issue a Fixed Payment Notice?
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Can the authorised officer confiscate my ticket when issuing a Fixed Payment Notice?
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Do I have to pay the Fixed Payment Notice on the spot?
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Is there a right of appeal against a Fixed Payment Notice?
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What is Iarnród Éireann's alcohol policy?
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Can I pay at my destination if I am in a rush?
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What if I have bought a student ticket but cannot produce the current student I.D card to the Authorised Officer?
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What happens if I use another person’s Leap card, student card or DSP Free Travel Pass or Free Travel Card?
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If I have a standard class ticket but sit in first class, will I receive a Fixed Payment Notice?
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Can a Fixed Payment Notice be issued for other offences?
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What happens if a passenger has committed more than one offence?
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Can an authorised officer detain me if I don’t have a valid ticket?
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DATA Protection
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Filming Iarnród Éireann Services and Property
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What if I don’t pay the Fixed Payment Notice?
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Do you sell Gift Vouchers?
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Why is my train is not bookable/sold out?
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I am getting a message my browser is outdated
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I am getting a message my operating system is outdated
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What if the anti-social behaviour text service does not work for any reason?
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Will Iarnród Éireann use the personal details I provided when reporting anti-social behaviour for sales or marketing purposes?
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What if I don’t want my personal information to be processed, or if I want my personal information deleted?
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What can I do if I have questions regarding the collection and processing of my personal information?
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Will anyone other than Iarnrod Éireann receive my personal information if I use the anti-social behaviour text service?
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What is the legal basis for processing my personal information when I use the anti-social behaviour text service?
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Why is my personal information being collected and processed when I use the anti-social behavior text service?
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Why is the anti-social behaviour text service not free?
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Is there a cost to use the anti-social behaviour text service?
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What hours does the anti-social behaviour text service operate?
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How will I know that my anti-social behaviour text message has been received and responded to?
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What happens when my anti-social text message is received?
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When I use the anti-social behaviour text service, where does my message go and who sees the text?
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What are some examples of the type of situations that may be reported using the anti-social behaviour text service?
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What are examples of an emergency (when I should call 999 or 112)?
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How do I use the anti-social behaviour text service?
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When should I use the anti-social behaviour text service?
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My Iarnród Éireann car parking location code is not working?
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Can I park my car overnight in an Iarnród Éireann Irish Rail station?
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Disability Act 2005
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Are there discounts for Students?
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Will food be served on the train?
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Can I smoke on the train?
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Is there a lost property facility?
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What are the age requirements for Child Tickets?
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Where can I find a list of current tenders?
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Where can I find the CIE Bye Laws (Confirmation ) Order 1984?
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Where can I find the Conditions of Carriage?
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What do I need to know before carrying out work on or near a Railway line?
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Are Annual Reports available online?
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What is Iarnród Éireann's attitude to the Environment?
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What routes in Cork are Leap weekly and monthly cards available on?
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Are Leap cards available for combined journeys with Bus Éireann in Cork?
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Can I purchase a Leap weekly or monthly card at a ticket machine in stations in Cork?
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Can I use an epurse Leap card to travel in Cork?
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Are Annual cards being issued on Leap in Cork?
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Is Leap Card available for rail services in Cork?
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What happens when I reach the Leap Cap?
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How far in advance can I make a reservation?
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I am having problems booking?
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Can I reserve a seat facing the direction the train is travelling?
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What does Low, Medium Flex, Flexible or First Class mean?
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My Password does not work, what do I do?
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Can I view my previous bookings?
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Why does 3D Secure not always display when booking?
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Why won't the website accept my phone number?
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How do I book a wheelchair space?
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How do I book a seat only reservation? (Free Travel Pass)
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I received a 'reset my password' email but I can't log into my Account?
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Is www.irishrail.ie a secure website?
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Fixed Payment Notice (FPN)
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How can I pay a Fixed Payment Notice?
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If I do not buy a ticket before travelling, will I automatically get a Fixed Payment Notice?
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If there is a queue at the ticket office or the Ticket Vending Machine can I board the train without a valid ticket?
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How do I book a bike online?
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Can I bring an e-scooter onboard a train?
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How do I access irishrail.ie if I have a disability?
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No Online Tickets Why?
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What is the Iarnród Éireann anti-social behaviour text service?
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Can I park my electric car free of charge at Iarnród Éireann stations?
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Do Irish Rail provide RSS Feeds?
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How do I integrate Realtime into my app?
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Does the 50% discount apply to return journeys?
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Does the 50% discount apply to the 90 minute fare?
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Does the 50% discount apply to my 10 journey ticket?
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Do I need a TFI Young Adults (19 – 25 years) Card to get the 50 percent discount or can I use my Student Card or drivers licence to get the discount?
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How do customers know that they are in a Quieter coach?
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How do Customers know when they book online that they are choosing a Quieter coach?
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Has a Quieter coach been in operation in other countries?
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Will the Quieter coach be introduced on other routes?
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What is Touch-On and Touch-Off?
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Errors in reading a Leap Card
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How do I view my Leap Card balance?
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Schoolchild Leap Cards
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What is the timeline for commencement of construction?
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How does the Railway Order application process work?
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What traffic assessment and traffic modelling has been undertaken to inform the assessments?
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How do I access and use the app?
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Why is this prototype app only for DART users?
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What's involved during the app trial?
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What qualifies as a journey during the trial?
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During the trial, should I book assistance over the phone as well through the app?
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How are station operatives processing these requests?
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Will I still be able to use the current assistance booking system in place if absolutely necessary?
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When using the app during the trial, how much notice should I give for assistance required?
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What skills or equipment do I need to have?
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How will you process my data?
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Access DART App Confidentiality
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What are Publicis Dublin’s involvement in this prototype app?
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If I don’t have a travel pass, will my journeys be covered?
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What happens if my train is delayed?
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What if something goes wrong with the app?
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How do I book First Class / CityGold on Limerick or Tralee services?
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Do I pay VAT on train tickets?
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What is a Young Adult Card?
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How do I apply for a Young Adult card?
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How old do I have to be to apply for a Young Adult card?
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Do I need any documentation to prove my age to apply for a Young Adult card?
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What documentation will be accepted as proof of age?
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How do I get a Student Card?
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How much does it cost?
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What documents do I need to complete my application?
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What is the proposed time-frame? When can I expect to receive my new card?
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What happens if my application is rejected?
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How do I get a refund on my card balance?
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Do I have to apply for new card if I already have child/student card?
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What if I don’t have the documents?
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What are the card renewal rules?
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What is the discount?
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What routes do the discount rate apply?
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What to do if the child is 19+ but still in secondary school?
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Why can the student card not be posted?
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Are 18 year old users still eligible for the 16-18 card or do they need to get a student card?
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Customer when trying to request a card and the webpage crashes / user had to pause the application and wants to resume /was unable to complete the process. What to do to continue the order?
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Are payments taken if the order is not completed? If an order is rejected how to get a refund?
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ID validation failed, what was done wrong/why did the order fail?
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Will there also be a change to the fare capping service with another band added for 19-23 cards, or do we know if they’ll be grouped with the Child / Student / Adult caps?
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Promotional material referring to Leap Card fare discounts by percentage.
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When will the 20% discount come into effect?
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Does the 20% discount apply to all modes of transport?
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Does the 20% discount apply to return journeys?
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Does the 20% discount apply to the 90 minute fare?
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Does the 20% discount apply to my 10 journey ticket?
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Do I need a TFI Leap Card to get the 20% discount?
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Will TFI Go tickets be discounted by 20% also?
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Is the 20% reduction a permanent fare discount? When will it last until?
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When will the 50% discount come into effect?
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Is the 50% discount on top of the 20% discount?
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Does the 50% discount apply to all modes of transport?
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Valid cards for the 50% reduced fares
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At what age can a child travel on the train alone?
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What stations have free water filling stations?
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Are there wheelchair accessible spaces on trains?
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What do I do if I did not receive a confirmation email after my booking?
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Do I need to get a ticket to accompany my Free Travel/Public Services Card?
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Can I breastfeed in stations or on-board trains?
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What route and fleet will the Quieter coach operate on?
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When will the Quieter coach commence?
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Why are we introducing a Quieter Coach?
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How many customers with a disability could the Quieter coach benefit?
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Is the Quieter coach only available for customers with disabilities?
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What is expected of customers in a Quieter coach?
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Having issues logging in to amend your booking?
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I have a free travel pass / an existing valid ticket. Is there a charge to reserve my seat?
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Priority Seats