Iarnród Éireann Access Officer
Under the Disability Act 2005, all Government Offices are required to appoint one or more Access Officers. At Iarnród Éireann we want to provide a helpful and safe service to all our passengers.
Some of our passengers have a disability and not all disabilities are always visible. All our staff have been trained to aid to the highest standard giving assistance when requested.
Access Officer
The Iarnród Éireann Access officer can be contacted by phone on (01) 7032723 or email at IE.Access@irishrail.ie. The Iarnród Éireann access officer is responsible for arranging and co-ordinating assistance when requested, to persons with disabilities accessing our services.
Gearáin faoin Acht um Míchumas
Féadfaidh duine gearán a dhéanamh i scríbhinn le hOifigeach Fiosrúcháin Iarnród Éireann maidir le mainneachtain Iarnród Éireann an tAcht um Míchumas, 2005, a chomhlíonadh.
An tOifigeach Fiosrúchán,
An Roinn Inrochtaineachta,
Iarnród Eireann,
Stáisiún Uí Chonghaile,
Baile Átha Cliath 1
Ní mór gearán a chur isteach i scríbhinn chuig an seoladh thuas nó trí ríomhphost a sheoladh chuig access@irishrail.ie agus ní mór a lua cén Alt den Acht dá dtagraíonn an gearán.
Ní mór dó an chúis atá leis an ngearán a leagan amach go soiléir agus aon fhaisnéis ábhartha a leagan amach le gur féidir an gearán a imscrúdú.
Ní mór an gearán a sheoladh chuig an Oifigeach Fiosrúchán.
Sensory Packs
Sensory packs are available for customers with additional sensory challenges. These packs contain ear defenders, sunglasses and a fidget spinner and are distributed to customers travelling by rail with additional needs.
Unfortunately, there have been some supply issues sourcing the packs and we hope to have the application opened again in 2025