How can we help?

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• I can't make an online booking past 13th of December

  Services are currently blocked for online sale from 13th December onwards as the timetable is only valid until 12th December.    
  
  Please check back in the next week or two when services should be bookable online for your travel dates.

• What is a Young Adult Card?

  A Young Adult card is a TFI Leap Card that can be used to pay for travel by anyone who is 19 to 25 years old, up to their 26th birthday. The user’s name and photograph is printed on it

• How does Capping work?

  The system adds up how much travel credit you have used on the applicable services you have travelled on for a given day or week and then it stops taking any more fares once the applicable Cap value is reached.

  For more information, go to Leap Card Capping.

• How do I request CCTV footage?

  If your request relates to criminal activity please report it to An Garda Síochána who will liaise with Iarnród Éireann to access CCTV.

  If you request relates to CCTV of your own personal images, please contact dpo@irishrail.ie with your request.

• What happens if I am involved in a car incident while using a GoCar on Iarnród Éireann property or at any other location?

  Should you be in an accident while in a GoCar firstly please call the Gardai. Then when everything has been reported please call them through the in car console or on 01 844 1969 to report the incident. If necessary they will send out a representative to the scene.

• Why are we introducing a Quieter Coach?

  Following feedback through our Disability User Group from customers with a disability, particularly those customers with Autism, Asperger’s, Brain injuries, Alzheimer’s and Dementia, a Quieter coach was requested to offer an enhanced experience when travelling on Mark IV, Iarnród Éireann intercity services.

• Will 3D Secure add extra time to my purchasing experience?

  The 3D Secure authentication process is smoothly integrated into our online checkout process and will usually only add a few seconds to the normal transaction time. We believe this is a small price to pay for increased protection for our customers.

• What does Low, Medium Flex, Flexible or First Class mean?

  For information on our fare types; Low, Medium Flex, Flexible or First class see our Online Tickets and Fares section.

• What are examples of an emergency (when I should call 999 or 112)?

  Examples of emergencies include (but are not limited to) when:

  • Someone’s life is at risk;
  • A crime is happening now;
  • Someone is injured or threatened;
  • You need an ambulance urgently;  
  • There is a fire. 

  For safety-related incidents emergencies, always call 999 or 112.

• Will the DART be stopped if someone reports anti-social behaviour via the text service?

  We do not envisage stopping the service as a result of reported anti-social behaviour. 

  However, in the event of an emergency or safety related incident, Iarnrod Éireann will follow normal protocols and a service or services may be disrupted.