How can we help?

You can now reserve seats on most Intercity trains:

• Online at www.irishrail.ie
• At selected Intercity Stations

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

*Advance reservations can be made up to 90 days in advance* 

Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.

Reservations made Online/Telesales:

• Visa
• Mastercard
• Debit Card

We don not accept American Express cards.

Reservation made in person (ie at selected booking offices):

• Cash
• Cheque (third party cheques are not accepted)
• Credit/Debit Cards

Tickets can only be purchased on the train if the ticket office is closed and if the ticket vending machines are not in operation.

You can now reserve seats on most Intercity trains:

• Online at www.irishrail.ie
• By calling +353 (0)1 8366 222 between 08:30hrs-18:00hrs Monday to Friday 
• At selected Intercity Stations

Iarnród Éireann recommends purchasing tickets in advance to ease ticket queues at peak times.

*Advance reservations can be made up to 90 days in advance* 

Alternatively; DART, Commuter and non-reservable Intercity tickets may be purchased in advance or on the day of travel from DART, Commuter and Intercity stations and a selection of monthly commuter tickets are available at your station.

Iarnród Éireann sells a variety of tickets. Click here for a list of ticket types

Most of our fares are available from our Fares and Tickets section. However, if you cannot find the fare you require then please contact us.

The Customer Charter is Iarnród Éireann's promised performance standards. Click here for more details.

If your train was delayed due to circumstances within the control of Iarnród Éireann the following apply;

If you are more than one hour late in arriving at your destination, we will normally offer you discount vouchers for use against future ticket purchases. The value of discount vouchers is based on the length of delay and the fare you have paid for your single journey.

For delays of one to two hours, we will give you vouchers to the value of 50 percent of the fare you have paid for the portion of your journey affected.

For delays over two hours, we will give you vouchers to the value of 100 percent of the fare you have paid for the portion of your journey affected.
 
Click here to view our passenger charter.

You must make all refund claims within 28 days of the end date of your ticket. We may ask for extra evidence to support your claim for a refund.

An administration fee will be charged and if you have purchased a reservation either online, telesales or at a booking office the terms and conditions you agreed to will apply.

If you did not buy your ticket from Iarnród Éireann, you should return it to the place where you bought your ticket from. They will arrange any refund due (if any) and may charge you an administration fee.