Project Manager - Customer Information Systems (CIS)

Title:

• Project Manager, Customer Information Systems (CIS), Network Enhancements, Capital Investments

Role and Purpose:

• Manage and deliver the Customer Information System (CIS) programme of projects to authorized budget, time, quality and scope (this to primarily include the development and roll out of station services nationally and the development and implementation of a customer communication centre, described as follows): -
  • SCSS : Deploy the following Customer Information Systems (CIS) at each station on the IÉ network: Passenger Information Display Systems (PIDS); Public Address (PA) systems; Help Points (HP); Closed Circuit Television (CCTV); Supporting Telecommunications, e.g. cabling; All other associated infrastructure required, e.g. civils and structural works.
  • CCC : Creation of a Customer Communications Centre (CCC) within the National Train Control Centre (NTCC) with a dedicated, competent staff and an Integrated Systems Management Platform (ISMP) that facilitates centralised communication functions, monitoring and remote control of station systems to both inform customers and improve their travel experience;
• The role shall encompass all aspects of the IE Project Management Procedures (PMP) and delivery phases from project inception, design, tender, construction implementation and handover
• Monitor, report and assist with the smooth implementation of projects within Network Enhancements
• To provide advice and assist with the implementation of arrangements required by applicable industry standards, regulations and legislation
• Implementation of Iarnród Éireann and Capital Investment Division Standards
• To provide supporting documentation and any other professional support to the senior project manager as required
• To deputise as necessary for the Senior PM, CIS
• Responsible for any other duties instructed by the PM on the CIS project
• Responsible to work on any other project(s) as required within Capital Investments

Reporting Relationships:

Reports to:

• Senior Project Manager CIS, Railway Systems, Network Enhancements

Manages as direct reports:

• Assistant Project Managers

Working Relationship With:

• The primary working relationships are with Programme Managers, Project Managers, Planners and Task Leaders working within the Network Enhancements Business Unit and within Capital Investments Division (CID) generally
• Interaction with external consultants, contractors and suppliers of goods and services
• External agencies including NTA, CRR, local authorities etc
• The Project Manager will also be required to maintain a working relationship with the following Departments within Iarnród Eireann
  • Engineering (CCE, SET, CME)
  • Train Operations (RU, IMO)
  • Support services such as Business Systems, Information Communications Technology department, Procurement, CIE Group IT, CIE Group Property, CIE Group Solicitors etc

Key Qualities:

Essential:

• A Building, Engineering, Construction or Project Management degree
• Member of Engineers Ireland or other relevant professional body
• Minimum of 10 years project engineering experience in Railways or relevant regulated engineering environment
• Strong leadership, negotiation and interpersonal skills
• Relevant general management and project management experience
• Demonstrable ability to produce and manage budgets and schedules of similar size projects

Desireable:

• Experience in the management of complex, multi-disciplinary projects preferably in a railway environment
• Knowledge of Railway Systems, Customer Information Systems
• Knowledge of railway infrastructure and railway operations
• Demonstrable understanding of good Project Management Procedures
• Experience in managing design consultants, contractors
• Knowledge of contract management and the Public Works Contracts
• Knowledge of the Construction Regulations
• Experience in the implementation of Safety Management Systems

Competencies:

• Demonstrated experience with project management/Specialist Knowledge
• Excellent Interpersonal & communication skills
• Demonstrable ability in planning and organising
• Technical expertise & Knowledge
• Commercial Awareness.

General Management Responsibilities:

• Safety: To act as a focus for safety in line with the Capital Investments SMS and to discharge your safety responsibilities as outlined by your reporting Manager and Safety Responsibility Statement (SRS).

• Engineering: To ensure that all projects are properly authorized and progressed in accordance with the Building regulations, IE, CID and IM policies, standards and procedures.

• Business: To manage, coordinate and control all projects and related activities for your business.

• People: To ensure constant communication with all colleagues within your area and to support the People Management policy within the CID team.

Specific Responsibilities:

Engineering

• Assist the Senior Project Manager CIS & NTCC, Railway Systems, in the development of Infrastructure
• Responsibility in your area of control for the feasibility work, design, procurement, construction, commissioning and handover of projects
• Responsible for ensuring that projects are managed in accordance with defined project management and control procedures
• Responsible for the ongoing implementation of appropriate project and contract control mechanisms and for their monitoring and reporting

Safety

• You will completely and fully deliver your responsibilities as specified in the Safety Responsibility Statement which accompanies this role
• Adhere to the requirements of Capital Investments Safety Management Procedure for Project Audits/Safety tours
• Observe and comply with all IE, IM and Capital Investments department policies, standards and procedures and facilitate compliance with the Company’s Safety Management System
• Undertake and manage, as appropriate, incident investigations as requested
• Review on an on-going basis, risks relevant to your role including both occupational and asset related risks
• Responsibility to ensure periodic monitoring is carried out to ensure appointed persons under the regulations are carrying out their functions
• Where involved in Design Works ensure that all projects designed are designed by competent persons and are that the design is capable of being constructed to be safe and without risk to health, is capable of being maintained without risk to health during subsequent use and complies with the relevant statutory provisions
• Attending, as required, Network Enhancements Safety Review Workshops to review safety performance and ensuring that all actions and initiatives related to track, plant and equipment, structures safety and project safety for projects under your control are progressed and concluded in a timely manner within the Network Enhancements Department
• Ensure the appropriate safety assurance process is followed for each project under your control

People

• Comply with corporate HR policy and procedures
• Management of internal and external project resources to deliver the CIS programme to the agreed scope, programme and budget
• Management of project stakeholders to ensure expectations are met throughout the project
• Lead and provide all necessary support to staff to enable the execution of their role
• Communicate effectively with staff to ensure proper execution of tasks.

Finance

• Plan, monitor and report on all financial aspects of those works for which you are responsible
• Ensure that all project expenditure is properly authorised
• Prepare and manage budgets as necessary ensuring all chargeable and non-chargeable items (person hours) are accurately captured
• Undertake all activities in line with the Iarnród Éireann governing procurement policies and procedures
• Preparation of quarterly interim and annual stewardship reports, identifying:
  • Performance against each objective
  • Actual and forecast expenditure against budget.