Booking Online - Technical Support FAQ

• I am getting a message my operating system is outdated

  If you are receiving the following message 'Your operating system is out of date', you will need to update your operating system. To see what version you are using;

  Windows;

  1. Open ‘Start’ in the bottom left hand corner
  2. Search for ‘Windows Update’ in the search bar
  3. You will see if your browser is outdated and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

  Mac;

  1. Open ‘App Store’
  2. Click the ‘Updates’ tab in the top menu
  3. You’ll see any software update that is available and what version you are currently running
  4. Please ensure that your operating system meets our requirements in our requirements guide

  iOS;

  1. Open ‘Settings’
  2. Open ‘General’
  3. Open ‘About'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

  Android;

  1. Open ‘Settings’
  2. Open ‘About device’
  3. Open 'Software info'
  4. You will see the version you are currently running
  5. Please ensure that your operating system meets our requirements in our requirements guide

  See our guide on how to update your operating system for more information.

• Why won't the website accept my phone number?

  If you are entering an non Irish phone number please ensure you include your international dialling code eg From the United States you put 001 or +1 before the phone number. 

• What Browsers are currently supported by irishrail.ie?

  irishrail.ie is currently supporting the latest versions of Google Chrome, Mozilla Firefox, Safari and Internet Explorer. 

  To see a list of the browsers and operating systems we support click here.
  
  If you get a message "your browsers is out of date", please update the browser on your device to the latest version.

• I am getting a message my browser is outdated

  If you are receiving the following message 'Your browser is outdated', you will need to update your browser. To see what version you are using;

  1. Open your browser
  2. Click the options icon in the top right hand corner in Chrome and Internet Explorer or top left hand corner in Firefox and Safari
  3. On the drop down menu, click ‘Help’ then click ‘About’
  4. Here, you can see what version your browser is currently on
  5. To see a list of the browsers and operating systems we support click here

  If your browser does not meet our requirements, please see our guide on how to update your browser.

• Customer when trying to request a card and the webpage crashes / user had to pause the application and wants to resume /was unable to complete the process. What to do to continue the order?

  If the customer received an email with a ref number they should be able to continue the application with those details.
   

• ID validation failed, what was done wrong/why did the order fail?

  Emails will be issued to applicants with the reason why the verification failed.
   

• I am having problems booking?

  The internet browser or operating system version you are using may not be supported by Irishrail.ie.To see a list of the browsers and operating systems we support click here.

  Any sudden loss of internet connection will cause issues with your booking. Please ensure you have a strong connection when making a booking on irishrail.ie

  If you are still experiencing trouble try a different browser or device, alternatively contact our Customer Information Centre who can help you or make the booking for you.