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Iarnród Éireann Comhlánaigh an fhoirm seo agus seol í chun amanna agus ticéid traenach a aimsiú
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Pas taistil saor in aisce

Cé atá incháilithe don ticéad seo?

  • Custaiméirí a bhfuil ticéad bailí den Ghrád Oscailte acu
  • Sealbhóirí Saorthaistil/Pas ón Roinn Gnóthaí Fostaíochta agus Coimirce Sóisialaí (an RGFCS)

Cad iad na coinníollacha a bhaineann le taisteal?

Is féidir le custaiméirí a bhfuil ticéad/ticéid b(h)ailí den ghnáthghrád acu cheana féin nó a bhfuil ticéid á gceannach acu ar lá an taistil, ar nós Ticéid Teaghlaigh, Singil, Fillte Lae, Fillte Oscailte, Seachtaine, Mhíosa, Bhliana, InterRail agus sealbhóirí pas Saorthaistil suíochán a chur in áirithe ar sheirbhís ar tháille €2.50 an duine gach bealach Cuirtear in iúl do chustaiméirí nach mbíonn ach roinnt áirithe áirithintí suíocháin amháin ar líne ar fáil.

Cá féidir liom an ticéad seo a cheannach?

  • Léigh ár Ceisteanna Coitianta faoi conas áirithint suíocháin amháin a chur in áirithe.

Cá mbailíonn mé an ticéad? 

Adults information
Duine Fásta

Cé atá incháilithe don ticéad seo?

  • Daoine Fásta (19 bliana d’aois agus níos sine)

Cad iad na coinníollacha a bhaineann le taisteal?

  • Ag brath ar an táille a ceannaíodh, ie táille Íseal, Táille Leath-sholúbtha, Táille Sholúbtha, Táille den Chéad Ghrád

Cá féidir liom an ticéad seo a cheannach?

  • Is féidir leat an ticéad a cheannach trí 'Ceannaigh Anois' thíos a chliceáil.

Ceannaigh Anois

Cá mbailíonn mé an ticéad? 

  • Bailigh ag Meaisín Ticéad - ní mór do chustaiméirí a gcuid ticéad(í) a bhailiú sula dtéann siad ar bord ó Mheaisín Díolta Ticéad ag aon stáisiún Iarnród Éireann (laistigh de Phoblacht na hÉireann)
  • Íoslódáil ticéid QR - Cuirtear ticéid QR ar fáil i bhformáid PDF nó is féidir iad a chur leis an aip sparáin ar do ghléas Apple. Tá tuilleadh eolais faoi thicéid QR a shábháil ar do ghléas Apple le fáil ar ár dTreoir maidir le Ticéid QR.

Children information
Leanaí

Cé atá incháilithe don ticéad seo?

  • Leanaí (idir 5 agus 18 bliana d’aois)

Cad iad na coinníollacha a bhaineann le taisteal?

Nuair a bhíonn amhras ort maidir leis an aois a cháilíonn do thicéad, is ar an bpaisinéir nó a gcaomhnóir nó a dtuismitheoir a bhíonn an fhreagracht fianaise shásúil a sholáthar maidir le haois nuair a iarrann aon bhall foirne de chuid Iarnród Éireann air. Is féidir leasuithe agus cealuithe a dhéanamh ag brath ar an táille a ceannaíodh, ie Táille Íseal, Táille Leath-sholúbtha, Táille Sholúbtha, Táille den Chéad Ghrád.

Is féidir le leanaí faoi 5 bliana d’aois taisteal saor in aisce ar an ngnáthghrád ar aon seirbhís Iarnród Éireann nuair a bhíonn siad i gcuideachta paisinéara a bhfuil ticéad bailí acu, a fhad agus nach mbíonn leanaí ina suí i suíocháin a theastaíonn ó phaisinéirí a d’íoc as ticéad.

*Is féidir le páistí idir 5 agus 8 mbliana d’aois taisteal saor in aisce anois ar sheirbhísí Transport for Ireland (TFI) le Cárta Leap TFI do Pháistí (5-8). Chun tuilleadh eolais a fháil agus chun iarratas a dhéanamh, tabhair cuairt ar shuíomh gréasáin an Chárta Leap.

Tabhair faoi deara, le do thoil, cé nach mbíonn ticéad ag teastáil ó leanaí faoi 5 bliana d’aois chun taisteal, caithfear áirithint suíocháin amháin a cheannach lena chinntiú go mbeidh suíochán ar fáil.

Cá féidir liom an ticéad seo a cheannach?

  • Is féidir leat an ticéad a cheannach trí 'Ceannaigh Anois' thíos a chliceáil.
  • Ní féidir leo siúd, ar mian leo suíochán a chur in áirithe do leanbh faoi bhun cúig bliana d'aois, ar thraenacha ar féidir spásanna a chur in áirithe orthu, a dhéanamh ach amháin tríd an rogha "Pas Saorthaistil nó Ticéad Bailí' a roghnú ar an bpleanálaí turais. 

Ceannaigh Anois

Cá mbailíonn mé an ticéad? 

  • Bailigh ag Meaisín Ticéad - ní mór do chustaiméirí a gcuid ticéad(í) a bhailiú sula dtéann siad ar bord ó Mheaisín Díolta Ticéad ag aon stáisiún Iarnród Éireann (laistigh de Phoblacht na hÉireann)
  • Íoslódáil ticéid QR - Cuirtear ticéid QR ar fáil i bhformáid PDF nó is féidir iad a chur leis an aip sparáin ar do ghléas Apple. Tá tuilleadh eolais faoi thicéid QR a shábháil ar do ghléas Apple le fáil ar ár dTreoir maidir le Ticéid QR.

Students information
Aosach Óg / Mac Léinn

Cé atá incháilithe don ticéad seo?

  • Aosaigh Óga (19-25 mbliana d'aois) / Mic Léinn

Cad iad na coinníollacha a bhaineann le taisteal?

  • Caithfidh Cárta Leap TFI don Aosach Óg (19-25 bliain) / Cárta Leap Mic Léinn TFI a bheith ag aosaigh óga agus mic léinn ticéid lascainithe aosaigh óga (19-25 mbliana d'aois) / mic léinn a fháil.
  • Individual third level institution cards or ISIC cards are no longer accepted as valid forms of ID
  • Is féidir leasuithe agus cealuithe a dhéanamh ag brath ar an táille a ceannaíodh, i.e. Táille Íseal, Táille Leath-sholúbtha, Táille Sholúbtha, Táille den Chéad Ghrád.
  • Failure to produce a valid ticket, appropriate valid ID or surcharge where necessary will result in a fine and the relevant unpaid fare.
Chun teacht ar eolas breise, caith súil ar ár mír Aosaigh Óga (19-23 mbliana d'aois) / Mic Léinn.

Cá féidir liom an ticéad seo a cheannach?

  • Is féidir leat an ticéad a cheannach trí 'Ceannaigh Anois' thíos a chliceáil.

Cá mbailíonn mé an ticéad? 

  • Bailigh ag Meaisín Ticéad - ní mór do chustaiméirí a gcuid ticéad(í) a bhailiú sula dtéann siad ar bord ó Mheaisín Díolta Ticéad ag aon stáisiún Iarnród Éireann (laistigh de Phoblacht na hÉireann)
  • Íoslódáil ticéid QR - Cuirtear ticéid QR ar fáil i bhformáid PDF nó is féidir iad a chur leis an aip sparáin ar do ghléas Apple. Tá tuilleadh eolais faoi thicéid QR a shábháil ar do ghléas Apple le fáil ar ár dTreoir maidir le Ticéid QR.

Is gá paisinéir amháin ar a laghad a roghnú

Le haghaidh tuilleadh eolais ar Thicéid Ar Líne féach le do thoil Eolas Ticéad (opens in a new tab)

Roghanna
Roghnaigh dialóg na n‐úsáideoirí cathaoireach rothaí
Úsáideoirí cathaoireach rothaí

Roghnaigh an Paisinéir/na Paisinéirí a bhfuil an spás cathaoireach rothaí ag teastáil uathu. Nuair atá rogha déanta, ní thaispeántar le cur in áirithint ach seirbhísí ar a bhfuil spásanna do chathaoir(eacha) rothaí, bunaithe ar do rogha

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Travel Pass or Valid Ticket holder

Is an option for customers who are in possession of Free Travel Pass, a valid standard class ticket(s), seasonal ticket(s), Taxsaver ticket(s) or InterRail to book onto a train in standard class. Customers who have a valid standard class ticket but wish to upgrade to First Class should also use this selection. For more information go to Tickets Explained (opens in a new tab) section.

Please select the passenger(s) who require this ticket type

ICT Service Delivery Executive

Role - ICT Service Delivery Executive

Location – Connolly HQ, Dublin 1

Salary – €64,464.57 – €79,416.06 (Grade J52, 6-year scale)

Applications are being invited from suitably qualified candidates for the position of ICT Service Delivery Executive.

Reporting to the Head of ICT Service Delivery, the ICT Service Delivery Executive will support the deployment and ongoing operation of the ITIL framework across multiple ICT services. The role has responsibility for service management processes including incident, request, change, release and deployment, problem management, service transition, supplier management and knowledge management.

Responsibilities

Alongside the Service Delivery team, the successful candidate will manage relationships with multiple third-party suppliers, oversee service performance against agreed SLAs, OLAs and contracts, and contribute to the delivery of the ICT service improvement roadmap, including the enhancement of ITSM tools and practices.
The role also supports cyber security risk management, service governance, KPI reporting and service assurance across a wide range of technologies including hosting platforms, enterprise applications, digital systems, mobile services and infrastructure.


The ICT Service Delivery Executive will manage ICT supplier performance, service levels and contractual obligations, lead and support service reviews and governance meetings, and maintain an end-to-end view of services and their dependencies. The role includes ownership of service incidents and escalations, coordination of releases and changes, and ensuring services are fully operationally ready prior to go-live.
The role involves producing regular service performance reports, supporting continuous improvement initiatives, contributing to ITIL process development, and working closely with business stakeholders, project teams and ICT colleagues to ensure services meet operational and business requirements.

 

Essential Requirements

  • 3rd level education qualification
  • ITIL/ISO 20000 qualified
  • Previous experience of working with 3rd party ICT suppliers
  • Minimum 3 years ICT SLA\Contract management experience
  • Experience in ICT service management and process management
  • Experience working with and optimising ITSM platforms (e.g., ServiceNow, Jira)
  • Experience working with managed service providers of all ICT core functionality such as networks, Active Directory, Azure cloud services, DHCP, server management, Microsoft office applications, SSL and DNS
  • Experience in cyber security risk management and mitigation
  • Experience with governance, risk & compliance frameworks
  • Experience in creating, implementing and managing change and software Release and Deployment processes across multiple services
  • 3+ years of related and progressive experience combining ICT Service Management, SLA\Contract management, solutions implementation and cross functional working relationships
  • Ability to analyse large data sets for service reporting and dashboards
  • Strong interpersonal skills and communication skills
  • Ability to work on own initiative within team environment
  • Proven ability to work on own initiative and meet deadlines
  • Service, project and results-orientation, with strong analytical, technical and problem-solving skills
  • High-energy work ethic, ability to drive change and deliver results
  • Ability to facilitate cross-functional teams to identify and document defects and support solution implementation of same.

Desirable

  • Awareness of the numerous and varied business processes carried out within Iarnród Éireann
  • Project Management certification
  • Cyber Security qualification
  • Knowledge of services provided and systems supported by IÉ ICT
  • Knowledge of and experience with technologies such as Amazon Web Services (AWS), Azure, Active Directory, Microsoft Power Apps, SQL, Java Script, Grafana, Confluence and JIRA
  • Knowledge and experience of web technologies and sales and distribution solutions
  • Ability to manage and deliver multiple ICT services across the organisation
  • Experience and understanding of CMDB and Asset Management solutions as well as knowledge management processes and tools
  • Experience of service delivery software applications and tools, analysis, and reporting

Interview Competencies

  • Technical Services Knowledge
  • Building and Managing Relationships
  • Drives for Results
  • Service Delivery Orientation

Please note that the above list is not exhaustive. Please see the Job Description for more information.

A competency-based interview will form part of this selection process. Candidates may be shortlisted based on their application/CV and relevant experience.

If any applicants have specific requirements, please advise Shared Services when forwarding your application.

If you are interested in applying for this role, your CV and cover letter should be forwarded to: sharedservicesrecruit@irishrail.ie by 4pm Friday 20th February, 2026

 

At Iarnród Éireann Irish Rail we are committed to embedding diversity and inclusion in all that we do. This starts with how we recruit people. It is important to us that all individuals feel welcome to join our organisation and we take great care to ensure an even playing field for all.

We will strive to provide reasonable accommodation to all candidates where required and requested.

We are an equal opportunities employer and do not discriminate against any employee or applicant for employment because of race, ethnicity, sex, age, religion, sexual orientation, gender identity and/or expression or disability.

 

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